What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
745 W 51st StTulsa, OK 74107
From Business: Bob Hurley Ford is an automobile dealership offering new and pre-owned Ford vehicles that include cars, trucks, vans and sport utility vehicles. The Ford models o…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I was visiting here from Indianapolis when I needed AC for the 1st time this year. All I got was hot air. My daughter recommended Family Auto and said that when she moved to BA, numerous friends had recommended it to her. Family Auto got my car in promptly. They ascertained that my lack of freon was because my 2007 Mazda's valves were leaking the freon. They installed a new valve kit & freon and gave me a 12 month/12,000 mile warranty. Now my car gets as cold as I want it. Thanks, Family Auto!!!
I have had my car serviced a couple times and each time I have been offered a loaner vehicle. I love the coffee shop area as well and the complimentary cookies they had. A great place to come bring your car for service.
Best car buying experience ever! Ask for Susan. She is fantastic. I will recommend to everyone I know.
Courtni was very helpful when we arrived. She asked us what we were looking for and gave us different options. We felt very comfortable as she she explained every detail and got us a great deal on a vehicle.
I love this place. Wouldn't trust any other mechanic with my cars. The staff are very friendly and caring. Thanks family for always taking care of my car needs...
This is the 17th year that family automotive has serviced my vehicles from minor to major repairs and always with great integrity and professionalism. You can trust them. They recently installed a new clutch kit assembly in my F150, (clutch & pressure plate) 1 week later the hydrolic component failed, I returned it to them and they installed a 2nd clutch kit at no cost to me no questions asked. They apoligized to me for leaving me stranded over the weekend. They have gone the extra mile for me on numerous occasions, they stand behind their work. These people truely care about you and your vehicle!I've read the negative reviews and am puzzled because after 17 years of experiencing flawless integrity, impekable professionalism & complete honesty (they've never taken advantage of me) and I've never felt ripped off by them. I've experienced nothing but Good Fruit from Family Automotive. If there was bad fruit there I would have experienced it by now and believe me I've been there on their good days and bad days and on my good days and bad days and their integrity, professionalism and care was always intact. Sweet & sour fruit cannot come from the same tree, impossible!If you're looking for a mechanic shop you can trust who is competent, knowlegable, honest and stands behind their work, look no farther.Steve DuckworthSand Springs, Ok
Bought new 50,000 $. Had for two years front ended started popping when I would turn. Bought best warranty and they wanted to charge me 150$ to just look at it and decide if it was covered or not. I sold it. Bought from a different dealership. I made a bad decision a bought my two current vehicles from Ferguson again. I signed on what I would pay for them. They bait and switched on me. Very fast talking and poor explanations. Was charged 8,000 more then I agreed on with no warranties.
very fast and friendly service . Did a oil change and tire rotation . Felt like and antique from the 60s . Like one of those drive up full service gas stations
It was the night before D day (decision day) and I was not quite satisfied with the offers that I had received from several other dealerships. I took to the internet to compare prices one more time. That's when I found this incredible deal at Ferguson KIA in Broken Arrow. I knew how good the deal was because I had been scouring the internet and visiting dealerships for the past week. I love the way they do business at Ferguson KIA. Thinking outside of an old outdated "box," they have reinvented the car buying experience - one price, the best price, and that's it! Thanks guys for taking such good care of me! It was quick, easy, and actually fun. Hands down the best car buying experience of all time! I [heart] Ferguson KIA! Completely Happy, S. Jennings, Tulsa, OKNew Owner, KIA Soul! :0)10/21/17
I was in a wreck and messed up the front end of my truck, took ithe in and they had it ready in a week and a half. My truck looked brand new. Everyone was very nice and professional. I am very happy I chose them to fix my truck and highly recommend them.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.