First time home builders with a terrible experience. Day 1 we were told that our home plan was "measured exactly for this particular lot". Paid $2000 to have the plan redrawn to fit. Were told that the neighborhood covenant states we were required to have a 2000sq ft house in this neighborhood, therefore, we would have to pay to add 70 sq ft to our house... which would not fit on the lot, so then we would need to make it two story... then it would have to be a minimum 2400sq ft. We found the covenant online and it clearly stated a minimum single story house would be 1500sq ft.We were terribly mislead by many of the "included features" which somehow later became "upgrades" when they were showing up in our house as it was being built. Saleswomen Barbara's favorite phrase is "I never said that." Do not be fooled.They only used $550 on our landscaping when the covenant clearly states builders will spend a minimum of $1000. Still haven't received an answer as to why and its been over a month with one question they can't seem to answer.Do NOT use this builder. Terry Davis or Shaw. Liars, cheaters, no knowledge of any neighborhood rules and regulations. Seems like its build and goodbye.
Purchased a new home in January. Moved in February. The touch up was not done properly.had the subs out a few times to correct some problems. In April they quit trying to help with problems. I sent letter and pictures in May. They have not responded even after I emailed them and ask when would they fix problems.I guess the one year warranty they say they honor is not good at all. I work for a company who provides building materials for this company, I will recommend they discontinue.Service is first in my business. Not this one.Any contact they have ever had has been at their convenience.I would not recommend this company to anyone.
I have had so many issue with the warranty company they make it sound like when your building any issues they will be right out so not true. You must wait till your 11 month like we are dumb and don't know what they are trying to do wait so they can do the job quick probably not quality work and not have to come back out because by then the warranty will be up. My paint is horrible very cheaply done for the cost I paid for this house the material should've been the best. I even asked about the paint before the process started it's a very frustrating situation for a new homeowner and seeing the paint chipped and paint on the base boards. My master bedroom has a huge crack line in it from probably too much plaster being used. The list goes on basically do your research a little better then I did I thought I picked a good company but I guess I didn't. So much for my dream house now it's just became a horrible nightmare.
Loved our house layout and the building process seemed to be going well. As soon as we moved in we noticed that the quality of the paint was terrible. Within a few days of being moved in the house was full of paint chips. We have lived in several different places, including apartments that tend to use cheap paint and the paint used on our house was even worse. When we tried to wipe the walls with a damp cloth the paint and the texture wiped off. When we tried to talk to the builder about this they almost ignored us and claimed paint isn't covered under the warranty. It's unbelievably annoying to pay 260k for a brand new house and within two months have the paint look like a 10 year old paint job. It's even more annoying to spend this kind of money and have your concerns ignored. Before the process even started we asked the design studio about the paint they would be using, she assured us that it would be fine and it would wear well. This has not been the case and I strongly discourage you from using them as a builder or Shaw homes as they are now the same company.