Monro Muffler Brake & Service
4671 Lake Rd S, Brockport, NY 14420
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TollFree: (877) 466-6676
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I have been going to this location for years and always had a good experience. They are quick, have great customer service, and are honest about price parts and labor. They always explain any work needed before charging you and I would and have recommended them to friends and family
An honest mechanic is a good mechanic.this location is FAR from honest!!! The guy running our payment at monroe muffler claimed to be helping us out and gave us his 'employee discount' and he could get in trouble for not charging us the 75-80%mark up that corporate requests. (charged us $599 for the part) After we paid we established They ordered our part from the CarQuest warehouse. Car quest charges 327 and some change after taxes so we'll say $328. Idk about you but i can do math and an 80% mark up on $328 comes out to be $590 and some change. All in all we paid @$753 for the service (catalytic converter. Also after we saw that carquest delivered the part we asked the gentleman what the brand of the part was he informed us that he didn't know - if he didn't know what brand of part that he's putting onto our vehicle then how did he know the brand to charge us the outrageous price?). like I said, paying before hand BAD mistake on our part. I understand it's a business and they need to make their money as well. But that doesn't require lying to your customers. Monro Muffler will NOT be receiving any more business from my household and I will also let others know of the dishonest pricing. I've worked for autoparts stores before and know that companies such as yours get a commercial discount on parts so the part was less then our out the door price we received straight from carquest.