I was very disappointed with my dress shopping experience, customer service was a D- at best, I was expecting to feel like a Bride but instead I felt like I was a hindrance to my Consultant Kim P, she did not even want to help me get dressed and I did not feel special at all, A dress appt. is so much more than just a dress appt to a woman its a big deal it really made the difference in where I purchased my dress, David's treated me a million times better and was much more helpful and just awesome, I would not suggest this establishment and popularity is just not enough of a reason to give someone your business, I hope in the future they will do better!Signed, A Disappointed Bride
Our experience was wonderful! Paulette was very patient, did not make us feel rushed, very easy going personality and very professional. Very happy!
5 star experience. It was just my maid of honor and me, and we felt welcome as soon as we walked in. Beautiful set up, personable employees, huge variety of dress styles. Tracie was a doll! She was very laidback about voicing her opinion so as not to sway me in any specific direction, but when I told her what I wanted she knew exactly what to look for. I tried on 15-20 in an hour and a half and she never made me feel rushed or uncomfortable. Once I found the dress she made me feel even happier and more beautiful just by her sweet reaction! Great shop, great selection, great customer service. It really is all it's cracked up to be.
I'm sad to say I can't give this place 5 stars only because I had a horrible bridal consultant. Lupe was very gruff and cold right from the beginning. I tried to be very polite and kill her with kindness and respect thinking maybe she would snap out of it, but I guess that's her personality...either that or she hates her job. I felt rushed and like I was causing her trouble. The biggest complaint I had with her is when my group wanted me to try on a princess like ball gown just to see what it would look like. She got upset for some reason snatched the dress off the hanger slammed the door to the dressing room. It was like someone told her she had lost all her vacation time for the year. I wanted to ask her what we had done to upset her, but I didn't have the guts to. I just kept quiet. I was still well within my hour and a half allotted time, so I just don't understand her problem. I think the only time I saw my consultant smile and be happy was when I pulled that credit card out. On a better note, the place was clean and there tons of dresses to choose from. The front desk people were very pleasant when checking in and the place was easy to find. If I could go back in time I would have definitely asked for another consultant as soon as I met Lupe. If I had another consultant I believe I may have been able to say I had a 5/5 star experience.
Very nice place! Tons of options to find the perfect dress for you! Had THE best consultant!
I went shopping for my dress on February 12, 2013, so this is a late submission. I took the advice of other reviewers and went mid-week. This bridal store is what dreams are made of. The ambience is intimate, antiquey, feminine---just everything opposite of commercial wedding stores. My bridal consultant, Debbie, was great from the very beginning. She immediately asked me to look at dresses in the showroom to get a gage of what I liked and then we started trying on. I am extremely indecisive and she was patient, but firm. She was also extremely funny and knowledgeable about what looks great on certain body types. With her help I found a dress for my body AND personality. They have a great plus size selection! I was told my dress would be back at the end of July and it came back a month early!! My only complaint is their restriction on the amount of people that can come with you. Four is very hard to narrow down with big southern, tight knit families! Another complaint is that their higher end dresses that are available to be ordered in plus size are not in store in those sizes. Plus size girls HAVE to try those dresses on. So I was not comfortable even looking at those dresses for myself. Overall glad I had a magical day there! Thanks Debbie!
Low's certainly has an awesome selection of dresses. I recommend going mid week when they aren't super busy because they can spend focused time with you as a bride. I only took my mom and probably tried on 10 dresses. I narrowed it down to 2 and my consultant spent a lot of time with me trying on different veils and figuring out which i liked better. I couldnt have been more pleased with how it turned out, espeically for the price. Their "rules" when you call seem stringent and rigid, but again, if you dont go when it's super busy, you will get better service. I highly recommend visiting them before you buy your dress!
Fabulous selection, fair prices, this place is a must!
Wonderful experience! I was assisted by Jordan. She was so helpful, kind and attentive to my needs. I highly recommend her to any other bride. I said yes to the dress!!
I was a bride 13 years ago and came to Low's and found my dress. I suggested Low's to Neri and SHE FOUND HER DRESS!!! Katy was wonderful!!!