We were both made to feel welcome & comfortable from the moment we walked in the door. Wait time was minimal. The doctors talked to us like we were a person . (sad, but becoming rare). My only complaint has nothing to do with any employee. Not nearly enough frames available . I found one pair from the small selection. My 22 year old son wasn't as fortunate. Sadly we're getting his at Lenscrafters. My only recommendation to improve your business is to make more frames available. I really try to keep my business in Tipton County but some of you make it difficult. A West Tennessee Eye customer should not have to travel to Memphis to get decent frames.