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Barb H.

03/05/2017

Overall

Terrible! This experience needs to be a warning to others! First, I called ahead and asked to schedule a FOOT massage. When I arrived, the lady said that no foot massages were offered anymore UNLESS I agreed to a full body 90 minute massage. I was badly needing a massage but did not have 90 minutes. I agreed to a 60 minute massage. This was cut short as the therapist left the room on two occasions to assist other customers in the lobby....leaving the door ajar to my room where I was laying on the table with only a towel cover. When she returned, she then spoke loudly to her co-worker in the other room, while continuing to give me what I had HOPED was going to be a relaxing massage.
Finally, as I was paying, she told me that they did not accept credit cards. I told her that was what I had to pay her and that my tip would come in cash. She then proceeded to use my credit card and PUT THE TIP on the card....I told her to adjust the price to reflect the cost of the massage. I explained that I was giving her a $10 tip in cash. I put the $10 dollars on the counter to show her what I meant....(as the language barrier was a problem) It was a $5 and 5 $1s. As she fumbled with my credit card, I tried to watch what she was doing, taking my eye off the cash on the counter. When I looked back at the counter, only $5 was there. She told me she wanted $15 for her tip!!! I told her NO WAY...and that $10 was more than generous.,.. I asked her where the other $5 went. She acted surprised and motioned that she had no idea. THEN...( and I can not believe this!!) she came over to my purse and PHYSICALLY got her hand inside and touched my wallet...motioning me to look for more money to give her for a tip. I was livid! I told her to get her hand out of my purse....and I grabbed my credit card and left. Absolutely horrible, pushy, unprofessional experience!

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