Aaron's

In September of 2012 I did a rent to own with Aaron's rents (875 Bridge St., Brighton, Co.) I rented a love seat and couch. I was told at the time I signed my contract that if something happened to the furniture while still under the lease contract that it would be fixed or replaced. We had an issue with the love seat in July of 2013 the handle broke on the recliner. I was told at the time that they couldn't replace it at that time that they were on a buying freeze and couldn't order anything. They called me about a month later and told me that they had a replacement and would be delivering it. When they arrived at my house the whole back of the love seat was ripped, I wouldn't let them unload it. They called me a couple of days later and told me that they had another replacement. They arrived with a so called new love seat, but once they delivered it and put it in my living room I noticed that the back of the love seat was ripped and the corner was peeled back they tried to tell me that it occured while trying to get it through my door. With the damage to the love seat my door frame should have damage and it does not. I tried calling and talking to their manager at the time Samantha and I was told that they would look into it. Every time I would make a payment I would ask what the status of the love seat was and I would get another excuse. Then the first part of this year the store was under new management.I asked the new manager Steve Huddleston about my love seat and was told that they had a stack of issues to go through from the previous management. Then in April I went to the store and told them that the cup holder on the love seat was cracked and falling trough the bottom and to see what they were going to do with the tears. They sent someone out the following week to look at it and I was told they would order a new cup holder and they took pictures of the love seat where it was torn. In May when I made my payment I asked about the status of the love seat and was told that the cup holder was on back order and they are not sure yet what they are going to do about the tears. I asked again in June and July. I was told someone would be out to replace the cup holder on July 18th. I stayed home all day waiting and nobody ever showed up or called. I called again on August 25th and they told me that they would send Scott out on August 4th. Scott came back out on the 4th and finally replaced the cup holder that was ordered 4 months prior. He took pictures again of the torn love seat and Said he would talk to Steve and get back to me. He told me to email him if I had any further questions. I emailed him on August 5th with no response. Finally on August 15th I went into the store. I made another payment and asked to talk to Steve. After waiting 20 min Steve finally came out. I told him I wanted this issue addressedSteve told me on August 15th that he would send Scott back out to get the serial numbers off the love seat. He said that they were coming across several pieces of furniture that the other management had sent out as new but were in fact used but that they were still collecting payments as if it was a new piece of furniture. On August 18th Scott came back out to get the serial numbers off the love seat, but when he went to take the picture there was no serial number stamp on the couch so he took the serial number off the recliner mechanism and told me that he would give this info to Steve and they woukd call me back. On August 22nd I called back and Spoke to Steve he said he was still waiting to hear from the manufacturer. I don't know what good that is going to do because when the love seat left the manufacturer it was new how is that going to prove anything. He said he would call me back. As of August 28th I have not heard anything.