H & S Cert Auto

Absolute WORST experience of my life! POOR customer service, Lies out of all employees mouths, POOR quality of most if not ALL vehicles on the lot. General Manager swore & yelled at me, and then forced me into buying a piece of garbage. From the beginning…

I live approx 300 miles away from the dealership and found the vehicle online (keep in mind this is a $14k car). Per several emails and phone calls back and forth- the vehicle was described as being in EXCELLENT, VERY CLEAN condition with no issues what-so-ever. He explained that there was one small door ding that he would have fixed before I arrived. It was also advertised as an SE. Salesman tells me he needs to take $500 over the phone to hold the car and will absolutely give it back if I am not happy with the vehicle in any way.

I show up as arranged and the vehicle isn’t even clean. It is an SL, not an SE- so it is immediately worth about $1000 less than what I’m paying. The condition of the car is POOR at best. The rear bumper was missing clips and was almost falling off on one side, it was pressure cracked all over and there was a large area (about the size of a small cellphone) of paint MISSING. The tailpipe was severely dented and smashed in. Scratches all over this car- I mean like it has been in the woods from day one. Paint missing on all of the rounded areas- like someone burned it off while buffing. 2 of the 4 mud flaps were hanging on by one screw, and the other was missing all together. The door ding was STILL in the door. The driver’s side door was dented in the jam and the frame of the door was actually cracked/ broken in half. The windshield was scratched so severely- it was hard to test-drive. One headlight was yellow. Then we opened the doors…. The carpets were filthy. The driver’s seat was broken off the track- to the point my husband had to kneel to test drive it. The interior was in POOR condition- the leather was ripped, the center counsel was broken and wouldn’t close- and it had huge dents all over it. The information screen and gauges were heavily scratched and in terrible condition. And it was just generally FILTHY…

I explained that I didn’t want the car. I was told that I would NOT get my $500 back if I walked away. After arguing with 3 salesmen for over 2 hours- they called the general manager. He told me that the car is not in bad condition and I shouldn’t expect it to look new and that he is not giving me my deposit back- and I would have to sue him to get it. He went on yelling and swearing at me in front of my children until I told him I would take the car if he fixed the issues. He told me that he would fix the windshield, tail pipe, mud flaps and seat and drive the car to the hotel we were staying at.

The car arrives and the windshield is unimaginably worse, the mud flap is still MIA, the tailpipe is still smashed AND the other mud flap is still hanging on by a screw. Then I get ONE key with no Fob and NO TITLE. He is unreachable, so I drive home (300 miles) with an unregistered vehicle, without a title and with a windshield that I am praying it doesn’t get dark or I won’t be able to see at all.

I finally get a hold of him the next day and after arguing with me he says he will pay for the windshield. At this time I had already brought the vehicle to my dealer and they noticed:

both front balljoints were bad

the cv boot was bad

the transmission was leaking fluid

the engine splash shield was MISSING

severe alignment issue

He refused to pay for any of this telling me this should be expected with a vehicle that is a couple years old. I spent $2000 just getting this car drivable. Today (I’ve put about 900 miles on the car) the Check Engine light comes on and the Evap canister is bad. I just got the title today, as well (a month later).

These people are absolute CROOKS. Their vehicles are TRASH and they LIE. Do not take their word for anything.

I bought a car from here and only got to drive to 10 out of 42 days. It stays in the shop to this day. Found out the car had unibody damage and should have been totaled out!!! Called them and they constantly ignored my calls and kept passing me off. Liars and unprofessional!!! STAY AWAY!!!