My experience with alliance appliance has been rediculous. I bought a new home and had 6 weeks use of my microwave. It broke June 27. Moths later and 6 attempts to fix and still not working. Alliance blames whirlpool and whirlpool blames alliance. The staff at alliance is extremely rude and never return calls. I've never experienced such incompetence and passing the buck in my 60 years. I don't have a choice as our builder gave them the repair contract. If you have a choice DONT use them
The salesman Blake was great. We bought a generator for the house, it covers the whole house. Mid-State was able to do the plumbing the electric, …
Alliance appliance is the worst company i have ever had to deal with. They are completely incapable of completing a repair in any matter nevertheless efficiently. I bought an new whirlpool washer which cameIn a new home I purchased in April. It didn't work and was under warranty. Whirlpool in turn hires appliance alliance which comes the first timeIn May to only tell me they needed to come back as they only had one tech out and two were needed for the job ofMoving the stackable. Well the second time two techs came however told me I needed to have the contractor comeOut to have them removed fromMy closet for no other than pure laziness. Well now it's four months later and seven not several visits and I am at the very bottom of the servicePriority list and have been toldI have to wait the three hour window for my turn. Please do not use this company you will surely be disappointed at the very least!
Please DO NOT do business with this company! I had the worst customer experience ever, with this company. They charged me $150 to fix a gas leak on my stove. They didn't have the proper tools with them to check to see if the gas leak was gone so they set an appointment to return. I smelled gas about a week later and said it wasn't fixed and asked them to come back as soon as possible. This was a safety issue, after all. I have young children. They never came back to check the leak so I had the gas company come out. Sure enough, the leak was still there. Alliance Appliance refused to come back and fix it or give me my money back. In fact, I called them every day for a week and emailed them to speak with a manager, since it was the receptionist that told me they wouldn't be giving me my money back or fixing it. Most days, the company didn't answer their phones and the one day they did, a supervisor was "not available." They NEVER returned my call.
HORRIBLE EXPERIENCE - Unfortunately I have to give it a star which it doesn't deserve any. Five scheduled appointments. First was to order the part (Whirlpool recommends them), next didn't show up, 2 days later came said it was fixed, wasn't, next day came sill not fixed, the following day again - not fixed, finally it appears fixed. They don't return phone calls from voice mail messages left so I posted my complaint on their Facebook page - so now they took the comments section out so the world can't see how dissatisfied people really are unless they are wise enough to write a YP review
Terrible attention to customers...visited store11/16/13 to purchase refrig, range, microwave,dishwasher, washer and dryer.Heavy set salesman (who later I found out wasthe manager) just took the model #'s of the itemsI was looking to purchase. He said he would e-mail me with the prices and discount information. As of today 11/19/13 no e-mail has been received. While at the store he was rude and walked away just saying he would e-mail and went to take care of another customer that was undecided on a washer/dryer.Today 11/19/13 I stopped by the store and was told he was on the phone and he never came out to see me. There was no one in the store yet he didn't have the courtesy to see me. I guess the young new saleswoman told him that a customer with a complaint was in the showroom. Well he lost a $8,000 sale and I will make sure that all family and friends never set foot into a Sears Appliance Center, especially the Brick location.Go to P.C. Richards down the block on Route 70, Brick, N.J. were they knowhow to treat customers and their prices are better..LizLakewood, N.J
I wish i could give no stars! They cancelled my appointment because they claimed I had the wrong model number which I did not!Alicia the office manager was rude and unprofessional.Dont waste your time with these people
WORST EXPERIENCE EVER!!!! Never ever use them. First of all they never show up at the schedule time. My appt was in the morning...that's when someone will callt o tell that they can't make it till late afternoon and the guy shows up at 5pm. They charge a flat fee of $149 that includes diagnostic and labor but guess what....if you do not order parts from them, they would not install it for you....which was never told beforehand. They charge you ridiculous amount for parts and i found the exact same parts online for less than half the cost, but i can't order them bc then they won't install it. So i end up paying the 149$ flat fee plus the extra cost for parts