400 Forrest Ave, Brewton, AL 36426
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I was store #1575 located at 400 Forrest Ave, East Brewton, AL 36426 phone 251-867-4953. I was appalled by the lack of polite customer service!!! When paying for my gas at the pump, before I could even choose gas type, I was given option of buying a car wash which I did. After I pumped my gas, I drove to the carwash (next door to gas station) but the car wash was out-of-order. I drove back to gas station and went inside. The cashier (Kim) while waiting on the customer in front of me, was having a personal and inappropriate for a work-setting conversation with another customer about an acquaintance of theirs and who they were sleeping with. So even before I got to the register, I was not happy to be in the store. When it was my turn at the register, I said to Kim "I was just sold a car wash at the pump for a car wash that doesn't even work, why don't you have signs at the pump saying it is out of order?" Her response was "there are two managers her (and she pointed to another employee behind the counter) and another in the back and I don't get paid enough to put up with this kind of attitude." She turned her back on me and continued to make disparaging remarks about me, someone under her breath, but completely audible to myself and customer standing in line behind me. I turned to the other customer and said "I can't believe this" and he said "it's always like this in this store." The manager, Paula, came out from office behind the counter and processed my refund. She stated they could not remove the prompt to purchase a car wash from the pumps system, but she would put up signs stating carwash is out of order. Further when I complained about her employees rudeness, she stated she would "talk to her." This woman was so rude and offensive that I find it hard to believe this was a one time incident.