They are great with customer service and helping get down the balance on my debts all in one payment. The other review is mad at his lender for giving his unupdated account to a collection agency. The collection agency has no way of knowing if you paid anything to your lender.
Just received a bill and notice that if not paid legal action will be taken. Standard procedure so far.... Problem is I have never owed the money, and have plenty of documentation to back it up. From receipts at time of sale, to letter stating such from Crestwood, to letter stating such from Crestwood Business Office. So in short, they are trying to collect on a nonexistent account. I will be following up, this will not be tolerated. To be in this position seems to indicate hopefully just poor business practices, and nothing more.