Sleep Inn Brentwood - Nashville - Cool Springs
1611 Galleria Blvd, Brentwood, TN 37027
Secure online booking with Expedia Affliate Network Call 866-761-3335 to book by phone
The room rates listed are double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Price Range : Average
Property Amenities: 24-hour front desk, Elevator/lift, Free breakfast, Fitness facilities, Meeting rooms, RV, bus, truck parking, Safe-deposit box at front desk, Laundry facilities, Conference space, 24-hour business center
Swimming Pool: Seasonal, Outdoor
Policy: 24-hour check-in
No coupons available
The following email was sent through the Choice Hotels Int'l system regarding their Sleep Inn located in Brentwood, TN.
Very unhappy with being charged for a night's stay on Conf # 379121204. I called same day to cancel this resv. because of winter storm Pandora. Was informed of 24 hr cancellation and no recourse. When you are driving and dodging a major winter storm, the last thing on your mind is to get resv. cancelled. I could understand the charge if I didn't call to cancel at all, but I did call and then checked back 2 times to talk to the Mgr who was never avail. Have never stayed at a Sleep Inn before & now won't. Industry standard for cancellation is 6 pm day of arrival so not expecting refusal of cancellation under extreme conditions. Thank you
The response was verbatim: "Thank you for contacting Choice Hotels International.
Your request will be researched, and you will receive a response from us within 72 hours."
There was NO response within 72 hrs. I subsequently called Choice Hotels and was told they had to honor that hotel's decision not to refund . . . interesting, since the manager was never there to make that determination.