Ashley Furniture at 8099 Moores Ln Brentwood, TN doesn't care anything for their customers and it is hard as chopped sticks trying to return something you paid over $1000, plus, and on top of that, you can't even get a store credit. Are they that hard up for a sale? You can't talk to the store manager, instead you talk to GRTE, Unit known as the Guest Respond Team Unit. This is a waste of time because they are not professional in their communication; even answering the phone. It is really funny, you didn't even them the money and you can't talk to the store manager. WOW, what a unexpected experience?
8105 Moores Ln Ste 1600Brentwood, TN 37027
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
Great sales people, courteous manager, but customer service was the poorest I have ever experienced. It took 8 weeks for my complete order to be delivered. I submitted several verbal messages about my concerns, and at the final delivery, spoke by phone to the Customer Service rep. I said, "This kind of customer service is unacceptable and inexcusable. I will not shop at Ashley Furniture again." There was no concern or follow-up.
Good sales rep, but absolutely no customer support after the sale. Dismissive, rude, unhelpful. Run away fast! They lost my shipment via UPS and will not provide me a full refund. Have been arguing with them for six weeks now.
TERRIBLE CUSTOMER SERVICE!! I have had 7 deliveries scheduled for the same damaged/defective item and 3 or them were no shows and the other 4 defective merchandise was sent to me again. When I call the speak with the store manager, Shannon, I am told by Kathy, another manager, that he is always in a meeting and he can't speak to me, I have requested that Shannon call me back on 6 different occasions and not once have I received a call. I called again today at 10 am and it is now 1 pm and still haven't received a call. I have called customer service and the distribution center, when I asked to speak to a manager I am always told they are to busy to talk to me and they will call back. I guess every manager at every location is to busy to call me back for 3 months!
We buy a lot of our furniture here they are amazing the sales people are so helpful just love there furniture pieces
We just purchased a sectional from Ashley Furniture. We love it! It is so soft that you almost melt into it. Helpful staff and fast delivery as well. We'll not hesitate to shop Ashley Furniture again.
We recently bought our bedroom furniture at Ashley Furniture in Brentwood. The salespeople were very helpful and friendly. And the quality of our furniture is exceptional! We will definitely be back into the store to buy more furniture. And the delivery was fast and we even got our delivery fee credited due to a rebate promotion.
Great variety of items to choose from and the sales team is attentive. This is the second home we have bought furniture for from Ashley Furniture.
Great Service!! Nice people that are very informative on their furniture. I would recommend to a friend.
My boyfriend and I just bought new bedroom furniture for the first time and had a great experience at the Ashley's here in Brentwood. Not only was the price an amazing deal, but the employee who assisted us, Doug, was so great. He worked with us, wasn't too pushy, and ultimately helped us finance with a budget we were comfortable with. We love our furniture, and honestly, I will continue to look here first when shopping for furniture.