What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2.Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me.Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
I used the service for the first time and I am happy to tell you that it worked great. They showed up on time and all I had to do was sign my name for the tow. Thanks for the great service.
Frank waa very helpful. He has excellent customer service skills. If I could I would give him 10 stars.
I'm really upset that my son was put at risk when he received a safety from them. The bolts to the brakes were not put back on and just came to relize that the gas tank was coming off. Then when calling him to fix this he said he was too booked up. I think that my son should've been put first considering the job wasn't done right. Safety is still seven days to the deadline. He was paid a huge substantial amount and could have honoured his commitment to safety and squeezed him in to fix it considering my son purchased the item to hold his gas tank on. We will be taking legal actions that could of been avoided had they just repaired the work that should've been done to begin with for a safety. We will be in touch. I'm very disappointed with this service.
Very professional and expert in vehicle repairs & have good running vehicles for sale. I love my Lincoln.
People are always in search of a favorite restaurant, a mechanic, favorite clothes store, favorite gas station, hair salon, favorite doctor and so forth. When a person finds such places, they continue to return to because of, customer service, quality of work, atmosphere, location or price. Of these, at the top of the list is customer service, it’s what brings a customer back time and time again. There is a gem of an auto mechanic right here in Austin. I’m fortunate to be one of their regular customers because of their customer service and downright hospitality. Their quality of service has always been top notch; they do stand behind their work. Their price is very completive and very fair. I’ve been a customer of theirs since 2014 when someone recommended I take my car to Jukes Auto. It has been the best recommendation I have ever received. There have been numerous times I’ve had mechanical problems with the cars I’ve owned, the quality of their work have always been top notch. Customer service? Well, that has been nothing less than excellent. In the time since 2014, I’ve taken my car(s) to Jukes Auto; I’ve learned Jukes Auto is also involved in the Austin Community. I’ve met several people who recommended to find one of many of Austin’s “homegrown” restaurants, to me that also applies to car mechanics. Austin’s diversity is just one of Austin’s many strengths. As a transgender female, I have always been treated with respect and dignity by everyone at Juke’s Auto. A year ago, I had a headlight go out, I took my car by, Donny one of the shop managers got me in and taken care of right away. Two weeks ago, the same headlight went out, I again took my car in to, this time Mike, took care of me. Not only was my headlight replaced, Mike noticed I also needed an oil change. To me, this was taking care of me the customer. On 13 August, I again had a car problem, only this time the problem was with starting. After contacting USAA, I had my car towed to Jukes Auto. On Monday morning, I spoke with Mike, he said they already had my car in and was about to run the diagnostics. At 10 a.m., Mike called me to inform me I needed a clutch switch replaced, then he gave me an estimate of when they would have it ready. Like many people, I too depend on my car for transportation to and from work as well as to places like Wal-Mart, HEB, SAMS, Alamo Draft House, Kerby Lane, Patsy’s Cowgirl Café, UPTOWN, Wet Salon, Wax That and many other places. I had concerns there was a more serious problem, I was relieved to learn it was a clutch switch. Within three hours later, Mike called me to inform me my car was ready; I was pleasantly surprised my car was ready so fast. When the young man Bo arrived to give me a courtesy ride to pick up my car, he informed me the next day would be his last as he was returning to college. He said he was saddened to leave Jukes as he really enjoyed working for Mr. Jukes for the summer and had learned a lot. He also said he didn’t want to leave Austin. I was impressed by this young man’s politeness as well as his statement of enjoying working for Jukes Auto. It also demonstrated Jukes involvement in the community. Upon picking up my car, my gas hand was nearly on empty, which was taken care of by Jukes Auto. In the day’s since taking my car in, it’s never run better, it’s started every time, Word of mouth is the best testament to any business on quality of work and customer service. As I have done for a very long time, I will continue to spread the word about Jukes Auto. Jukes Auto is absolutely worthy of Austin’s BEST of Austin’s mechanics not only for 2017, Jukes Auto is Austin’s BEST MECHICHIC ….PERIOD !!
Do not take your car here.This is a crappy mechanic, the only thing they know how to do is run an OBD scan (for the not car savvy this is free at any auto parts store around the country but Youniversal Auto Care charges $90).Brought my car in and was very clear about the symptoms, what I wanted them to focus on and what I believed I was causing it. There is no way they ever spent more than 10 minutes on my car and continued to blame a sensor I told, and had proof, that it was not. None the less I decided to trust them and let them replace it. They replaced a sensor that was not broken prior and I have the same problems now as I did before.Disregarding the fact that I believe I was lied to multiple times, if they would have spent 10 more minutes they could have proved the 'supposedly bad sensor" was not actually bad and saved me some money. But that would have made them less.Find a better shop with people that actually know something about cars.
Young guy and girl very helpful.very nice..older guy .the compleat opposite. .it was a very hot day.but..old guy total dick....
Amazing people! Great service! I will be going back for all auto repairs. I will be taking my family's cars there.
Jeep saga update:So, got a 2nd opinion/diagnosis. No valve issue, no engine overhaul. Picking it up on Mon for a grand total of..........$375! ����..much better than $2300 from Lamb's, those Bastards!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.