John Muir Health Urgent Care Center

This review actually has nothing to do with a doctor in this office but more about how they (the staff ie Tanya and another girl I forgot her name) handle medical needs and new patients. The first available appointment for new patients was 4 weeks away. Now, I developed step throat and I've called 4 times to try to get seen earlier because I cannot afford to miss work. They could not see me. I asked to be put on a waiting list and they said yes. When I asked if they had my info they said no....how can they call me if they don't have my info. She was giving me the run around. I developed a low grade fever and have had it for three weeks (my appointment is next Tuesday) but they still can not see me. I just discovered a very dark textured spot on my skin and they still can not see me any earlier. Now, they have urgent care but my medical ins bills 100% against my deductible and I cannot afford a $250 office visit. Besides, why am I paying for medical insurance if it does not cover my needs. My point, they (2400 Balfour road) could care less if I was dead.



When I had kaiser (for the last 7 years) I could get a telephone appointment and get medicine within that same day. They don't do anything like that. They just keep telling me no, no, no....we can't help you. How is this patient care?????? I don't care if I am new, I'm a human and medical practice should carry a certain sense of responsibility to care for individuals. I'm a paying customer and I feel like I don't matter.



---update--- 4/4/14



I'm a few days away from my overdue appointment. The office (for the second time) calls my emergency contact to change my appointment without even notifying me...the patient. Why would one call an emergency contact as the primary contact???? I had to change my day off (my emergency contact scheduled the first available appointment) to accommodate the doctors schedule otherwise my appointment would have been in May. That would have been upwards of 50 days to get an appointment for a new patient. I told the doctors office that I don't care which doctor they give me, I'll take the doctor that has the most availability. This has gotten beyond bad. Almost comical. Maybe they saw this review and decided to punish me?