John Muir Health Outpatient Center, Brentwood
2400 Balfour Rd, Brentwood, CA 94513
|Mon - Fri:|
|Sat - Sun:|
By Appointment Only: Yes
Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.
There are now 3 stainless steel screws in my 13
year old daughter's ankle now. The problem is that 7 days previous to this picture,
she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home
with a temporary splint and told to come back to the Urgent Care Center for a re-
check in 7-10 days. The Urgent Care "Doctor" had x-rayed her ankle and said that there was
No Fracture and to come back for a recheck in 7-10 days .
After 7 days of my daughter's suffering in extreme pain, we decided to follow up with an
orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon
with the x-rays that the Urgent Care "Doctor" had taken. The Orthopedist within minutes of
seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours
they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle
fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.
If we had not been proactive parents making the appointment ourselves to see the
orthopedist, my daughter's ankle might have not been able to be repaired correctly. After 7
days the broken bones begin to tack back together, of course in the wrong places . After
several months she is now healing ( no thanks to the Urgent Care Center )
If I seem to be mad , then you are reading this page correctly. I contacted the John Muir
Quality Assurance Dept. and filed a formal complaint against the center and the "Doctor" .
After several weeks they informed me that the review was performed and that they could not
tell me the results (due to a wonderful California law which protects the "Doctors" ).Then
the final blow was that the co-pay bill (which I had disputed since the visit to the Urgent Care
Center was a obvious waste of time) arrived for the John Muir Urgent Center for $530 dollars,
just to top off a bad experience. I will be driving to Concord the next time that I need a
This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at
2400 Balfour Road, Suite #120
Brentwood, CA 94513