In-Shape Health Clubs
180 Griffith Ln, Brentwood, CA 94513
|Mon - Fri:|
|Sat - Sun:|
Phone: (925) 420-5547
Primary Phone: (925) 513-4114
Primary Phone: (925) 420-5547
Phone: (925) 513-4114
Fax: (209) 472-2231
07/15/2011Provided by Citysearch -
One Star should be a negative 10 Rating:
Gym is good, but STAY AWAY from signing up on a Custom Built Personal Training Contract !!!
The local trainers in Brentwood are great, but if there are any problems with your agreement or billing you will get absolutely no where, and the local folks have no power to help you.
I either did not know, or could not remember that after my 6 month contract was up, to send in (30 days before) a CERTIFIED letter telling them to cancel the AUTO RENEW Policy.
I noticed the day the debit was ""pending"" to be paid from my bank account, called the corporate office, and was told by their so called customer service person, basically - ""Too bad - so sad"".
The worst customer relations policy I have ever encountered. They were absolutely unwilling to refund the charge, and did not care one whit if I was happy or not.
I am out $240 for services I do not want, and will not use.
If you want personal training, do it on an individual basis. Their business platform is ""BUILT"" on greed, not ""PERSONAL"" service.