We bought a Brand New Ford Edge from this local dealer Five (5) months ago.During the sale they were great. Shortly after, we started having electrical and engine problems, all which were factory defects. After leaving my wife and kids stranded after the engine stopped on them.This time I spoke with the General Manager and informed the issues, He made me some promises to fix the issue,and those were promises that were not kept. THE ISSUES HAVE STILL NOT BEEN FIXED. UPON THEM FINDING OUT I WAS WORKING 3 HOURS AWAY, THEY ASK MY WIFE TO COME PICK UP THE CAR AND WHEN SHE SHOWED UP THREE (3) MEN WATCHED MY WIFE CHANGE OUR 2YR OLD SONS CAR SEAT FROM THE LOANER CAR TO HERS WITH 2 KIDS IN THE TEXAS HEAT. SHE WAS IN TEARS TO SEE HOW APPEL FORD COULD TREAT HER LIKE THIS AFTER SHE HAS BEEN PATIENT AND KIND TO THEM!!!!!!!
I have done business with Robs Fun Center for well over 10 years now. Although they are friendly and helpful when you buy a new bike or 4 wheeler - their after the sale service is abysmal! I have NEVER in 10 years of dealing with these shysters EVER gotten any of my bikes back in less than FOUR MONTHS! Even for simple things that should take a skilled mechanic a half an hour, they take 3-4 MONTHS! And then they ALWAYS find something else that needs doing to your bike and then force you to pay for it so you can actually pick it up and take it home. If you need service - go find someplace else. If you need a new bike, still go somewhere else. These people lie to you at every single chance, they don't call you back and you will ALWAYS have to chase them down to hear the excuse of the day. If there was someone else close to take my Yamaha's to - I would but I am sort of stuck with dealing with them - hopefully you won't get "stuck" with them too... BP Chappell Hill TX