I recently purchased s vehicle from SHANONS AUTO in Bermerton March 19th to be exact and it was a 07 Chevy Impala. Low miles 50,000 seemed to be in great condition. Drove the car around everything was good I worked with HARVEY and he seemed like a honest gentlemen. However soon I’d ould find things changed extremely ! I purchased the vehicle immdelty the car had the check engine light on the following 24hrs the car Stopped on the free way driving with my two year old daughter in the car immedslty called HARVEY. And he directed me to MIKE REILY. The mechanic they claimed they would take care of everything it was a cylinder 6 misfire and they would do the work for free. The held the vehicle to be “fixed “ for 3 weeks !! Always making excuses I was nothing but nice and kind. Mean while finding transportation for my child and I for three weeks straight no rental no help ! Mind you I live 40 miles away from the dealership in another city driving to and from over four times ! I retrieved the vehicle three weeks later drove the vehicle three days check engine light returns car shuts down ! I bring the car to the dealership SECOND time they don’t compensate me in any way they are acting as if it’s and inconvenience for them to deal with me. They claim they fixed the car again I take the vehicle home 40 miles away and the check engine light car shuts down while driving this is the third incident and they car completely uncomplaint willing to fix the sisuation I’m stuck with a lemon and a loan for them banks reliable credit that I have to pay while still being with out a vehicle ! It’s just sucks when people try to take advantage for hard working people save yourself NEVER go to Shannon’s half their reviews are not real they created fake pages and rated them selves 5 stars beware of these people !!
1100 Oyster Bay Ave SBremerton, WA 98312
From Business: Welcome to West Hills Ford Mazda, Kitsap's locally-owned Ford store! Buy your next vehicle from the dealer who takes care of you before, during and after the sale…
EXTREMELY DISSAPOINTING DO NOT BUY FROM THEM. They are scammers. I bought a VW Jetta from them in Decemeber of 2015 and the thing completely slipped it's transmission within TWO months. Just got done paying off the loan I got from my bank for it. Complete and total waste of time and money. Do not buy. I repeat...Do. Not. Buy.
We bought our Optima about a year and a half ago. Recently wanted to trade for a larger SUV. I called and spoke to my past salesman and was told he would get back to me and the next day when I hadn't heard back I called and he told me I am speaking to sales manager working up your deal right now. He would call me back very soon. 3 months went by and after leaving him messages I never heard back. Was in the area and decided to stop in figuring he forgot. When I went in I explained I wanted to trade my vehicle in and they called for a salesman. They sent over two salesman, one being the salesman I had previously used and when he saw me and heard my name he turned to the other salesman and said you can take this one. So I go out with the other salesman and pick out the vehicle I wanted. We go in to do the financing and when they come back out they hand me my keys and say we cannot help you. I asked what the trade in was valued at and was told they would only give me $12k for my 1 year old car that I purchased for over $30k, so I would need approximately $20k for a down payment. How does a car depreciate over $20k in one year??? The salesman then said how sorry he was he felt that the sales department had done bad by me in the past and that he would recommend not ever doing business with WestHills again and maybe making double or triple payments each month. REALLY!!! I guess I now know why my previous salesman never called me back and wanted nothing to do with me when I came back to be a return customer.
Bought my second car today from these guys and they are great! Flexible and give good deals! My first car was gifted to my brother and is running strong!
I was taken care of in a friendly, efficient manner. .
Very easy and fast! great customer service.
I spent almost 20k here on a waverunner and trailer package with the expectation that my business would be appreciated and that if ever I need warranty service, i won't get the run around. My waverunner has been more or less broken for almost a year now, and every time i want them to honor my warranty its like pulling teeth. I usually have to call Yamaha corporation in california to get the local dealer to honor the warranty. I've probably made at least 50 phone calls to Brother's Powersports trying to get my warranty coverage honored, and each time they say that the person i need to speak with is busy and that i'll get a call back...they almost never call. I could have bought this waverunner online and saved a thousand dollars even after the shipping (just check on eaby), but i wanted to put my business into the local economy...huge mistake. If you are in Bremerton looking for a bike or boat....I strongly suggest you stay away from this place.
Great service from Caleb and Morgan! .
Roy was very open with us as to what I was buying, her was very helpful. .
Matt the salesman and everyone we had to talk to were very professional efficient. .