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Tom DeLucas Towing,Inc.

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(1 Review)

390 Burnt Mill Rd, Branchburg, NJ 08876

(908) 725-6262

OPEN NOW
Today: Open 24 Hours
32
YEARS
IN BUSINESS
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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Fax Number: (908) 253-6081

Payment method
mastercard, all major credit cards, carte blanche, company card, discover, jcb, visa
Associations

Garden State Towman's Association

Category
Towing

COUPONS & DEALS

No coupons available

Reviews

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Justin S.

01/16/2018

Overall

Inquired about their services on a boom/tow truck to assist with a cargo situation on our auto-transport trailer. Explained that we were doing such as a precaution to not further damage cargo or our trailer and we'd be paying direct, they even transferred me to the person that would be in charge, Ray, at which time he had me send pictures of the situation and scene and rates of $175.00/hr for a heavy haul truck to handle it was quoted. Approx. 2.5hrs later our driver called to advise they were done but also stated the owner of the tow company was wanting to hold our cargo vehicle they lifted and re-positioned on our trailer until paid. I called and spoke to Ray on-scene and he stated he was done, had a total of just under 3hrs on the call and had to call a second medium-haul truck out at $150.00/hr (I never authorized). He also said if insurance was paying for it through a claim they wanted to hold the vehicle in storage until resolved and paid by the insurance company. I reiterated to him such was not the case and we were paying for the services out of pocket as a precaution to not further damage the cargo or our trailer. Our driver could have manipulated our decks and gotten the vehicle off our trailer, it just would have likely damaged our trailer in doing so. Quoted rates would put the bill at $525.00, $975.00 including the medium-haul truck I never authorized for an additional $150.00/hr. Someone other than Ray called shortly after I finished my call with him, later in the conversation stating she was the owner's wife, requesting payment of $3,300.00! Yet another story of a tow company taking advantage. I argued the bill, even got Ray to admit what he had quoted us and the only explanation I got from anyone was yet again from the hasty female associate claiming "she was billing it as a recovery and perhaps Ray had misquoted us." She gave us "a discount" and finally settled the bill for $2,000.00. Steer clear so you're not taken advantage of as we were.

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