I have done multiple projects using American Tin Ceilings products. Have appreciated the help and support via phone as I have scoped out my projects - a bar backsplash and a ceiling. They have a great color and finish selection and I have been very happy with the quality of the tin panels.
Hiring Angelo Matteo Murray and his company BKJ Home Remodeling was a huge and costly mistake. Paid him almost $2000 up front for a labor only job that had to be finished in one week. He required that deposit to pay his skilled crew, who would work 8 hour days to get our house painted and ready for flooring. Wish we had not paid him up front. As soon as he had our money he immediately started being late or not showing up at all. Constant excuses and promises but a skilled crew never arrived and by day 12 nothing had been painted and he had made a huge mess in our house that took weeks to get cleaned up and fixed. In the end, it cost us almost $8000 extra to have other contractors fix his mistakes and re-do the work so we could get back to the starting point and start painting. Adding insult to our injury, Angelo Matteo Murray has continued to keep all the money we paid him despite his repeated promises to pay us back. Told us the check is in the mail, etc, etc. He has given us the runaround for the last five weeks with excuses just like he did throughout the entire ordeal. He turned what should have been a happy and exciting time in our lives into a stressful, costly nightmare of an experience. I would not wish this experience on anyone. Be very careful and do your homework before hiring this guy.
Would have only given one star but I love the actual product they provide. This company's customer service is horrendous. You can be the judge though - order placed on 11/13.....order does not ship until 12/14. Did not think to select expedited shipping....so my order did not arrive until 12/21. Because I was anxious to get this and have it installed for Christmas Eve, I sent 3-4 emails following up on the status - each time to be told my order would be shipped by the end of the week, oh, it will be shipped by Wednesday, now it's the end of the week - oh, you're bad luck we had just run that color you picked 2 days before your order. My husband did a fabulous job of installing the backsplash along one wall so that we could show our family. Overall PRODUCT is TERRIFIC, their customer service however is SEVERLY lacking.