I dropped off a bench seat from an older pickup I was restoring and was told I would get back a new seat.....old material and foam stripped, frame cleaned and paint with new foam and material of my choice custom sewn and installed for $625.00.what I got when I picked it up was a $725.00 bill and a frame that was not cleaned or painted, a bottom foam that was cut up with replacement foam chunks glued in , a material pattern that was not what I asked for, half of the seat was overstuffed, the back portion material is barley wrapped around the edges with no material at all on the back, they didn't even cut the old strings hanging down from underneath from an old seat cover.wow, when I picked it up I knew it was not what I was told I was going to get but as usual I have learned to bite my tongue because here in Gallatin Valley we haven't had good customer service or any pride in product for a long, long time.needless to say rex will not get any more business from me and too bad as I do quite a few of these projects, I will go back to doing it myself with materials ordered from the web.
Brought my items in for measuring and fabric selection, was told they would get back to me with quote next day, I received a call from someone a week later asking me what fabric I selected, how many yards, assumed they lost by information. I asked him kindly to call me back after they figured it out as I did not write the information down myself, never heard back. Totally unprofessional, I wasted a week and a half which delayed my project. Ended up going elsewhere.