I think that their food is excellent, but everything else is completely lacking. Was going to give one star but my wife convinced me to give two, that is just how bad the service is here. This is not speaking from one experience but from many. Just tried to call in an order to pick up, and I get the message that they are busy but they are open until 5 on Sunday and it was almost 4. I try back again 5 minutes later and I get someone to pick up telling that they close at 3:30 now. I explained that their message says they are open until 5 and he responds with "his managers need to update that." I don't even get an apology for it. Have only eaten there once and the service was so bad a year ago have never ate at the restaurant since, only take out orders. There have been mane occasions where calling to try and get food for carry out and can't get ahold of anyone during business hours. It's not the best cheese steak I have ever had but it is very good. If you decide to eat here just be aware of the complete lack of service you will receive. However, the repeated poor service my family has received has made us decide to never return our business to this place.