Outstanding customer service and expertise. JD's went out of their way on more than one occasion for us and they will continue to be our "go to" sprinkler service company.
JDs was helpful and polite via phone. They came out several times and even adjusted charges for us with a small misunderstanding. It was clear the customer came first. We particularly liked our help from the tech Matt. He went the extra mile to answer our questions and trouble shoot to get our lawns and particular beds all covered...he stay longer and did more than what we were billed for.
I had a problem that I was told by another company that if they couldn't figure it out then no one could. I called JD's and they came and very shortly found my issue and had it fixed. Very knowledgeable, great to work with and very professional.
Gross Overcharges: I requested that JD Sprinklers put together some materials so that I could install a do-it-yourself drip system for a small raised bed garden. They provided a small box of parts and some tubing. When I looked at the materials they provided and compared with online retailers I realized they overcharged me by 5X the retail cost for the simple materials that I should have just bought from Home Depot. I thought I could trust them because they installed and serviced the property before I bought it. I guess my trust was naive. When I confronted John on the gross overcharge, John's reply was that I was paying for his 25 years of experience as an irrigation artist. I calculated that an hour of John's time costs significantly more than a skilled carpenter, CPA accountant, or structural engineer. I asked for a refund and he said they would consider it but no action was completed on their part. If you choose this company, be sure to ask for an itemized list of expenses otherwise expect gross over charges.
Very prompt and professional. We had them add landscaping this year and they did a phenomenal job. I would definitely recommend them to anyone for sprinkler installations, service and landscaping.
JD sprinkler winterized our system, the next spring the back flow preventer we split down the middle. So we had them install a new one. The JD boys destroyed our garden which was next the backflow prev, charged us double over head, and the joints in the pipes leaked after the job was done. I called them to adjust the price at least and was received rude and un budging service. never again!!!