Rental Professionals is the worst rental agency in Bozeman, MT. Avoid this company at all costs. Just ask around and you will hear the horror stories. Rental Professionals needs to be shut down. They sold a property right out from under me.
Called into the business to ask some questions and was hung up on twice. Wouldn't recommend them as there are many better options in Bozeman.
We rented a house from Aspen Properties in May 2017. Unfortunately, I could not adjust to the altitude/elevation there and we had to move October 12, 2017 due to five (5) ER visits and upon my doctor's advice that I move to another state with lower altitude. Therefore, we had to break our one-year lease.We just received reimbursement from our security deposit and Aspen only deducted carpet cleaning and painting one wall due to our TV that was mounted on the wall. We were pleasantly surprised, plus they gave us credit for renting it before the end of October.The office staff was very efficient and we never had a problem.We are very happy with Aspen Properties and they were very professional. They are a reputable business.M & J Carroll
The only reason you should contact this company is if you enjoy getting the run around for weeks and not having anyone return your phone calls. We had a 5 week deadline to find housing, turned in the application with all supporting documents weeks before we needed to move in, not a SINGLE phone call was returned despite "oh, so and so has an emergency, she will call you right back" Between myself, my daughter and her roommate, we must have called daily for three weeks and always the excuse was " we are processing your application, she will call you back shortly" " oh, we are so busy, we will call you this afternoon". I own a business. If I ran my business this way, I would not have survived the first year. I should have read the reviews first, I wouldn't have wasted my time on this company.
DO NOT RENT FROM THIS ASSOCIATION IF YOU CAN HELP IT!!!This rental agency is poorly managed, lethargic, and very prone to changing the terms of your lease MULTIPLE TIMES WITHOUT NOTIFYING YOU. If it were possible to give a negative rating i would give this company -5 stars because I'm certain that they come as close as is humanely possible to breaking Montana leasing law daily without having an attorney on speed dial. IF YOU DO RENT from this company, heed this warning and KEEP EXTENSIVE RECORDS OF ALL YOUR SIGNED DOCUMENTS AND INTERACTIONS with these people and be sure to ROUTINELY CHECK THE STATUS OF YOUR LEASE EVERY MONTH because the odds are high that they will change it, they will charge you, and they will keep money from you even after you aren't on the lease any longer. If you expect them to fix/actually manage any of your property's problems you will find yourself sorely mistaken. The only thing this agency has the time to deal with is the onslaught of disgruntled tenants flocking to terminate their leases at the earliest opportunity. I understand that housing in Bozeman is limited and expensive. I understand that any open listing looks attractive in a sellers market of turds. But I am warning you DO NOT TRUST THIS RENTAL ASSOCIATION or you will lose a sizable amount money.
DO NOT RENT HERE IF YOU CAN HELP IT. This property management company is poorly managed, lethargic, and prone to switching your lease agreement without telling you MULTIPLE TIMES. If it were possible to rate negative stars I would give it -5 because I'm certain they come as close as is humanly possible to breaking Montana leasing law daily without needing an attorney on speed dial. IF YOU DO RENT from this company, head this warning and KEEP EXTENSIVE SIGNED COPIES of everything you agree to with them and be sure to check in regularly to the CURRENT STATUS of your lease with HIGH REGULARITY, because the odds are high they will change it, charge you for rent you were told you weren't liable for, and then retain money FROM MULTIPLE tenants on and off the lease. If you expect them to fix/manage any of the problems in your apartment you will find yourself sorely mistaken. The only thing this agency has the capacity to deal with is the onslaught of disgruntled tenants flocking to terminate their leases at the earliest opportunity. I understand that housing in Bozeman is expensive and limited. I understand that any listed openings look appealing in a market of turds. But I am warning you, DO NOT TRUST this rental association. You will lose money.
You can't even call them a property management company. They never give you an intial walk through so they can take your entire deposit. Not only is there mold, broken appliances, nasty carpets, and the rude maintence men, they NEVER return your calls. They are the most unprofessional people I have ever met. The ceilings cave in, there are zero outlet covers, terrible flooring, the place you rent will come dirty. The half-ass everything and get the cheapest appliances, flooring, counters, everything, that money can buy. They can't paint properly. Also, prepare to have things taken from you by the maintence people. They took five or six beers out of my fridge. The yard came with trash in it. The owner is completely rude, and so are the only employees. They are slum lords with property and WILL SCREW YOU OVER!!!! DO NOT RENT FROM ASPEN!!!!!!!!!!!!!! I do hope the pictures I added give validity to the rest of the one star reviews. :)
Worse management /rental company. Do not mantain rentals or know how to run a rental company . Will screw you over every way they can.
Terrible property management company to deal with. The offices are scrambled and I have had problems dealing with them from day one. The day I was suppose to sign the lease we made an appointment and when I arrived nothing had been written. They forgot who to add one of my roommates and couldn't spell the others name correctly. The day we were told we could move in they had given us the wrong keys and we were locked out until the next Monday. The offices rarely answer a phone call and never returned a message left for them to call me back. Maintenance requests take forever to process and even going to the office to make an emergency request fails to get their attention. Had to wait days for an issue with the plumbing which left us without a bathroom. Absolutely terrible company to deal with and I strongly recommend taking your business elsewhere. After my lease is up I will never be renting through Aspen Properties again. Seriously, find someone else to rent from!!
Thank you very much for your extremely prompt processing of my account, and refund of security deposit. It was a pleasure working with Rental Professionals