Stunningly incompetent.After an hour and 45 minutes, they don't deserve to have "quick" in their name. I needed a trouble code checked, as well as an oil change, so I figured they'd be the best place to get the code checked (then I could arrange for repairs at their Service Center). They took so long on the oil change that they drained my battery, tried to convince me I needed to buy a new one from them, and, as a result of the loss of power, couldn't read the d@mn trouble code. Again, the trouble code was the only reason I went there. Ridiculous. I informed each person I met that I needed the code checked and, when paying, was informed no one had checked the code. It was at that time they discovered my battery was dead. Never, never, never again.
1126 N 7th Ave Ste ABozeman, MT 59715
From Business: We do brakes, tune-ups, suspension, steering, heating, cooling, A/C, timing belts, clutches, heads, valves, engine rebuilds, etc. All makes and models, NO JOB TOO…
810 N 7th AveBozeman, MT 59715
Click to Schedule Your Appointment Now!Schedule Appointment
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
I have used Jiffy Lube for years, but will not be using this location ever again for two reasons:1. The technician who rang me up told some stories that I believe were highly inappropriate to be discussing with customers. Things about how drunk he likes to get, how many girls he got in high school (which had to be decades ago) getting drunk with them over in Billings, and a detailed description of the physical looks of one girl in particular.2. Because I typically get great service from this Jiffy Lube, I didn't take time to look under the hood before my drive to Seattle the next day. I wish I had, because as I climbed up I-90 towards Lookout Pass, the cab of my car started to fill with smoke and the engine thermometer began to spike as smoke started pouring out from under the hood. My two toddlers and wife were in the smoke-filled car. I pulled off at the top of the pass and popped the hood. Sitting on top the engine and in flames was a used oil rag. Some plastic melted under the hood, but other than that, no damage was done to the engine. However, if I had not been able to pull over (it was a blizzard), I believe the damage would have been catastrophic.I don't know who that new technician was, but if he were my employee, he would be fired.I should note that I was greeted by a young Caucasian technician and a young African American technician as well. They are the ones who have normally taken care of my car and are simply wonderful. I wish they had done the tune-up because I don't believe any of this would have happened.