123 W Kagy Blvd, Bozeman, MT 59715
Good for Kids: Yes
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I recently had surgery and one day had nobody to help me, so I ordered pizza for lunch. It was a large order as it was going to be my dinner as well. I waited for over an hour for my food to arrive and finally called Rosa's. The person who answered was rude to me and abruptly stated my pizza was on the way without even asking me my name or anything else. The pizza arrived and was cold. I called Rosa's back and the same person who was rude to me earlier kept cutting me off and said he would have the owner call me back. This was 3 weeks ago! I have called several times and have spoken to three different employees, including the owner. I explained the experience with the delivery and the staff and the owner said she would look into it and get back with me. I called a week later, after not hearing from her, and spoke to the third employee, supposedly a manager, who stated he would check into it and get back to me. This was 5 days ago and still no calls. I explained how I was alone, couldn't drive because of my surgery, had waited for over an hour for food and then it was completely cold and apparently Rosa's in Bozeman does not care. We used to live in a society where businesses wanted their customers to be happy, but that does not appear to be the case anymore. I gave Rosa's 3 weeks to at least make an attempt to make this experience right and they have chosen to ignore me. There is no excuse for that many people to be so uncaring and callous to a customer. For the record, I was never rude when speaking with any of the employees. I just explained the situation and asked that they do something to remedy it.