I have been going here for 2 years. They have screwed up my appt time 3-4 times over the past 2 years. Today the woman insisted that she remembered booking my appointment 2.5 months ago at 11am but I had it written in my calendar with the amount owed for 9:30am. I never miss appointments and I never am late. The woman kept telling me it was my mistake and that she remembered booking it at 11am. She inisted that they had no early morning appointments anytime in the next month. I asked to speak to the Dr. for 5 minutes and they refused and said it was not possible. I refused to leave the counter, I'm usually compliant and let people walk all over me. They finally "found" me an early morning appt time a month from now. Then they actually booked a 9:30 appt a month from now under another person's name who happened to have the first name as me and handed me the printed out appt time/date with another patients name and information on it!!! I returned it to the woman who then explained that she had printed two different "jennifer's" appointment times though the appt time they gave me had the other "jennifer's" name on it!. Then she took another 5 minutes to book the appointment under my name. Needless to say, they continue to screw up over and over at this place and it sucks when you are a person who depends on the appt time they give you to be correct! I stood at the counter angry and crying and the woman fought me telling me how she was right and I made a mistake. I asked if I made a mistake about the amount due also? How could I write the time in my calendar and the amount due but the time was 1.5 hours off. She then said that I confirmed the 11am appointment time yesterday by phone! LOL! Very unprofessional! Unfortunately, I am a big fan of Dr. Evelson and have been seeing her for 2 years now. She is the best. It's too bad the front desk people are so unprofessional, accusatory and rude!