I was recently in Astro Auto Salvage and happen to be graced with exceptional customer service and would like to share my experience! I needed a part for my car that I had been putting off and called the number on the building and was greeted with a friendly voice "hello' Astro Auto Salvage how can I help you" I told him what I was looking for and he said I'm sure we have it and if not I can get some information from you and call you when we get it or when it comes in. Wow! I thought' that's the way to conduct business! > I have called other part places and they say the name and what'a ya' need? Nope' and hang up! I came in and was greeted with a friendly smile from Lenny and a "how are you today" I replied' great thank you! I told him I had just called' and asked me exactly what I needed and looked it up, it was in stock. While waiting, a young man entered and asked for a part,,,Lenny quotes the price and the man throws down half the cash' expecting him to take it and Lenny repeats the price again...the man grabs his cash' turns around to leave and cusses out a few vulgar words! Lenny says' with a kind voice' > with true sincerity "have a nice day" and with absolutely > no sarcasm. I was so impressed! I said' I cant believe you never lost your temper! He said it's fine' it's a new part and that's the price' they sell it for a lot more at other places. > I have seen so many people pocket the money' never write a receipt' kick and cuss someone right out the front door in front of everyone! I was the only customer in the store when the part came. It looked rather long and thought it might not fit. He could see I was parked right outside the front door and I asked if I could take it to my car to see if it would, and he said sure! I went out and could see that it did, but noticed it had a special bolt that I hadn't seen before and wasn't sure if I had the right tool for this. When I came back in, Lenny could see the confusion on my face and said let me take a look' he came around the counter and as I stood there with the door cracked'' to hear the phone, in less than a minute' it was done! I got my wallet out to pay and the phone rang' he said excuse me' answered and it sounded to me like it was a part that needed to be shipped. He put the person on hold and asked if I had a minute and if it was okay to take the call? I reassured him I was fine' to take as much time as he needed' and that I was in no rush, sat down on the bench and drank my coffee. The door opened and two different men walked in then another, no one was together. He acknowledged everyone with a smile and said to the other two customers he'd be right with them. Lenny was amazing! It was like a well executed dance! He was answering the phone' taking down information, printing out a receipt's, putting information in the computer' getting parts' and still giving 100% great customer service! While doing all this' even stops to say' are you still okay? I was like yes' thank you for asking' I'm fine! > I was so impressed' and touched that he even took the time to help me that I was willing to give him all the time he needed! After the rush and paying I said' thanks again Lenny, your running your business the way it should be' I'll definitely be back and will be referring people to this place' for sure! He says, thank you' but I'm not the owner, to my shock' I couldn't believe it!? He thanked me' wished me a great day and said if we can ever help you again with anything' just give us a call! I have never witnessed such honesty' pride' or treated with such respect. It was my first visit and I have never felt more like a valued customer! If Lenny is a reflection of the owner and his establishment, then this is the place to get the best prices on all your car parts and exceptional service!
I was looking for floor mats to fit my 1999 Honda CRV, Dana found a set right away but it was an odd fit and didn't work in my car so he kindly suggested a couple of places where I may find them. Then, I asked him if he sold bumpers, or if there was anything that I could do to bring back the shine in the faded trim on my car. He went inside, came out, sprayed a mystery can onto a rag, wiped the trim and also the yellow headlights. They became so clear, It was amazing. They looked new! I can't wait to detail my car with the awesome tip. I will not share Dana's trade secret because If you are reading this, then you must be looking for parts so you will have to ask him yourself. As I was leaving, I asked if he knew of a good mechanic and he sent me right next door to Brakes Zone, there I met with Cecilia who told me they have another shop closer to my home where her husband works. Talk about convenience. I'm thrilled that I popped into AAS, Dana made my day and helped me out more than I ever expected. Thanks again!
I am a preffered Astro Auto Salvage customer and I am very disturbed to read the comment made by DPerrin about the products and service provided by Astro Auto Salvage. If anyone would read all the previous comments made, they would see that this is a very professional and courteous establishment. From reading DPerrin's comment, one would have to conclude that a part was bought, taken apart, and they were looking to return the remaining broken parts for a full refund. In other words, If I was to buy a ceiling fan from Home Depot and put my motor in it, Would they refund me for my broken parts? I dont think so! This is a kind and friendly place to shop. Just read all the reviews. Astro Auto Salvage cannot be responsible for one persons misfortunes. Seems this person tried to take advantage of a good business and is unhappy cause they were caught! Keep up the good work Astro in providing the consumers with quality good merchandise with a one year warranty! You guys are the best!
During the first week of 2012, we had occasion to visit Astro Auto Salvage looking for Lincoln Town Car center decals for our hubcaps, which were stolen off our car in a gated community in Delray Beach. We were fortunate enough to meet Dana, one of your wonderful salespersons, who was a tremendous help in finding what we needed, even though one decal less than we needed. Dana was professional, friendly, helpful, knowledgeable and had a wonderful sense of humour. We will return whenever we need a replacement part for our auto due to the treatment we received from Dana at what we considered a very fair price. We will definitely recommend Astro to our friends and acquaintances, should their need arise. Dale and Sy Berenson
I needede to purchase two tires for our work truck. Theese tires sell for $160.00 each. I found them only slightly used at Astro Auto for only 25% of the new price. I knew that I would be needing them a few months ago so I asked Dana to call me when he got some in and he did I picked them up today. This is not the first time I have done business with Astro in fact I have been purchasing items from them since they opened and they are great people ! They have all-ways been able to supply me with the parts I need for my trucks. I would recomend any one to shop there for discounted parts and they seem to have a huge inventory available. See Dana, Lenny or Anthony for service. Home Services Co.
This is a woman friendly place run by two of the nicest guys who go out of their way to help a lady out. Don;t worry - if you dont know the name of the part you need, they will, If you dont know your tire size they'll go out to your car and find it for you, and then look for the tires that will fit your car. Seriously :) While I was there looking for hubcaps to replace the ones that mysteriously disappeared, they went out of their way to find the right ones for me (seems my make car has 5 different sizes) and they tried them on for me too to make sure they fit. Shopping for a part or tire here is a huge savings over what the dealership charges. Thanks guys.
I had just discovered that my gas tank cap was missing. Dana greeted me and was friendly from the moment I walked into the shop. He had the replacement part I needed in his hand before I could pull my car up to the front door so he could install it. He also voluntarily cleaned and shined the hazy headlights of my 12-year-old Honda. I was amazed to see them look brand new. I thought the film came from the inside out. I asked Dana what I owed him, and he asked that I write this review. I told him I'd recommend Astro without hesitation. Lenny and Anthony were also helpful and polite. Thank you guys, I'm glad you're in the neighborhood!
I received courteous and prompt service from Dana and Lenny when I came in looking for parts for my 1993 Ford Ranger XLT. They knew just where to find the parts and had them for me within minutes. The prices were very competitive and a real bargain in comparison to new parts from either the Ford Dealer or Auto parts store. If They did not have the part they recommended where I could find them. The quotes I received for the parts I got were not changed and the come with 1 year guarantee which is better in some cases than with the dealer I happily recommend You check out Astro Auto 1st when you require something for your car.
Today I had to find a 04 headlight for my Saturn. I called around to a few in the area, like you pick it, plus others and one of them did not have it but could order it and I would get it by Monday. Plus there price was much higher. Then I called Astro Auto Salvage, not only did he have the part (all ready pulled on the shelf), and a reasonable price too. I was greeted with professionalism, plus I did not have to wait long for my part. When I got there I noticed that for salvage place it was pretty picked up. Thank you again for my part and you will see me again. Kim 04 Saturn Ion
Astro Salvage established a new high standard for customer service in each of the seven times I sought parts for several vehicles. This company and its personnel are knowledgeable, professional and go out of their way to help people solve problems with car parts and lower cost. In several cases, Astro helped me avoid expensive dealership repairs. In one case, a VW dealer refused to provide me with a radio security code, even though my wife was their regular customer. Astro solved the problem in one, less than 3-minute telephone call. Astro is the local advocate for car owners.