Was unhappy with rude customer service and high mortgage rates at local (Boyne City) 5th/3rd bank several years ago. Entered cold to the local Huntington Bank. Was impressed from the start. Met several staff, including Julie G. and finanancial planner Kim Phelps. I have a no cost everyday checking account. Have great mortgage options. My retirement accounts were moved from prior employer Fidelity accounts to Huntington offered investment options. In this poor economy, I've gotten very good returns (instead of losing $ with the Fidelity).All staff welcome me by name and a smile. They even know my golden retriever, Sophie, when I use the drive through...she even gets a "cookie". GREAT local business partner!!!
I moved to Boyne City, MI from the metro Detroit area at the same time Huntington Bank bought out the FMB Banks that were in northern Michigan. I was pleased that I would not have to switch banks!At first there were a few glitches with my account, but problems were resolved to my satisfaction.The staff knows me when I walk in or drive thru and always uses my name, but that could be the "small town" thing too.The only thing I don't like it that they're a "corporate" bank and close on those 'holidays'. The local bank up here does not close on Presidents Day, Columbus Day, etc.