I have been going to Dr. Ware for years. However, my last appointment he was rude and degrading. I walked out without an exam. I LOVE the girls that work there but I CANNOT and will not support Dr. Ware. I actually waited several months to see if he would call as some sort of follow up, knowing that I left due to not being appreciative of his lack of communication skills when I walked out but evidently he could care less about his patients. Sad and very unprofessional eye doctor. The girls on his team has helped build him a small empire, with their professionalism and product buying abilities but Dr. Ware is destroying that one patient at a time.
705 N Main StFranklin, KY 42134
From Business: Eye exams, contacts or contact lenses, Doctor Justin C. Wilkins, O.D. Medical and Vision Insurances are accepted, Ciba, Accuvue, Coopervision, Purevision, and mor…
Horrible customer service. My daughter purchased designer sunglasses with prescription lenses and they failed to tell her they did not put the logo on the lenses. Have personally bought 6 pairs of prescription Ray-Ban sunglasses (at 3 different eyeglass providers) and every single time they put the logo on the glasses. When I called to ask about why it wasn't put on the glasses, I was told they would call me back. I waited 6 hours and they did not call back so I called again. I was put on hold for almost 15 minutes. I hung up and called again and finally got a person that told me they didn't put the logo on the designer sunglasses. Horrible eyeglass provider and horrible service...do not use them!
Been going to this place for years but I wont be going back. The doctors are very courteous and insightful but when it comes out to the lobby area with their employees, it seems as if they don't notice any of their customers. After my eye exam, I waited almost 30 minutes until I got the courage to go up to ask someone when I could get consultated for frames. During that 30 minutes, 2 employees were working on customers and the rest were sitting around gossiping and talking. I thought after 10 minutes that they had turns or something they needed to take with customer, but someone just came in and they got to it right away. I sat for so long and they didnt even notice. Basically they lost my folder somewhere, saw me sit there for a very long time and didnt do anything about it. Very unhappy. They need better employees who pay attention to their customers.
Dr. Ware and staff were so friendly and accommodating to my needs. Dr. Ware was very thorough with his exam, explained everything to me & answered all of my questions. When it came time to pick out my glasses the staff were very helpful assisting me with what looked best. Thank you for a pleasant experience!