Best Friends Pooch Parlor
1043 Pedigo Way Ste 1a, Bowling Green, KY 42103
After the ownership was transferred the customer service is not up to par. When disputing a legitimate use of a coupon, the owner hung up on me. When I called back, rather than talking about the disagreement, she answered "if you're going to get smart then I'm not talking to you." Very immature and not focused on the customer at all. My friend had taken her dog and used a coupon from Snagmob that she paid for on my Snagmob account because she didn't have an account with Snagmob and I did. On my account she paid me for her coupon and one for her sister's dog. I bought one for my dog to get groomed because before ownership transferred I had taken my dog there for years with no problems. My friend took her dog in to get groomed (I went with) and said she wanted the hair cut short. When she got the dog back they told her that it wouldn't have looked right if they cut it short so they just trimmed her. One month later the same dog needed to be groomed again and I told my friend to go ahead and use my coupon for my dog because I had just groomed my dog myself. My friend took in her dog and her sister's dog with the two coupons and after the service she was told that she was not allowed to use the one coupon on her dog because her dog had been there before. I called trying to explain to the owner that the coupon was actually for my dog but that I was "gifting" it to her dog. I also explained that if they had cut the dog's hair short the first time as previously requested, she wouldn't have needed to bring the dog back and they should actually be doing it for free. The owner was very rude and hung up on me as described above. I do not recommend this place when there are SO many other businesses deserving and appreciative of your business.