Got a massage it was great! Pedi & mani took 2 hours left with 2 differ colors on toes & finger! The pro could not paint nails at all, sloppy! No name brand polish! Was abandoned by the pro so she could eat! 105. 00 price tag! Priceless! Crappy service
This salon is trying to maintain prestige reputation while having a poor and overpriced service. Also taking advantage of the customers. Be aware to ask for specific price before the service. They price different rates for the same service. Frist time I has highlights I paid $100. Next time I asked for completely same thing and charged $150. Also, a half an hour massage does not last a half an hour – it is more like 15-20 minutes. I assume that shortage of customer have to be compensated somehow. I will never visit this salon again.
Scheduled a massage and there was a misunderstanding with the time. While I was speaking with the polite receptionist about how to resolve it Regina took the phone and very unprofessionally started to threaten me that I would be paying for the massage whether I could make it or not because of their cancellation policy. She was rude and unprofessional and I was not in any way trying to avoid paying, just trying to understand the mix up. I will never go back. Aren't massages supposed to be relaxing? Totally wasted my money, as the stress of being talked down to by the owners is still causing me knots!!
Really Bad ExperienceMy stylist was Allison. I left with a large gap in the side of my hair and a ring around the back that looked like someone had tried to cut out a rainbow. I did call the owner and the owner said they stylist said it was from a previous bad haircut, I showed Regina where the gap was fresh cut, not 8 months old and she then told me it was due to a cowlick on the side of my head. The haircut Regina gave me is approximately 1 inch shorter on one side than the other. Very bad experience. I can't speak for the other stylist, they may be great, but I feel I was treated with disrespect by both the owner and the stylist Allison. That's my experience.
Very beautiful place with nice relaxing rooms and friendly staff! The therapist really listened to my problem I was having with my neck/shoulders and was able to release all the knots and pain in my neck causing my headaches. With warm stones, towels, and a muscle balm she rubbed in while doing some deep stretching I felt totally new again. It was wonderful to be able to get in the same day as a walk in client! I called around to many massage offices and nobody said they took walk-ins. Sanctuary was my day saver!Thanks, S.C.
After my hair stylist of 3 years quit from there and called to get me to try her new place, I almost did. I am so glad I decided to stay with Regina's! Nina is awesome and so sweet! My old stylist had always been good at cutting my hair, but after 3 years of the same thing every 6 weeks, it was great to get a new set of hands in my hair! I really didn't know I needed a change until I got it! They have always been good to me, they have the shampoo I like, and I don't have to go anywhere else for my facials either. I'm staying put!
Absolutely Horrible!!! Wasted 300.00 for grotesque service and empty promises.
I had my hair cut and styled, the young lady was so polite and took her time making sure I was satisflied, then I had a facial. I was completely satisfied and felt years younger!