I agree with the assessment of very poor customer service. I telephoned to inquire about lessons and the owner/manager (not sure, but he spoke about "his" facility) was very rude. I asked simple questions and he gave either rambling off point answers or blunt dismissive responses. I don't understand what he aims to gain by being rude, but he has definitely lost my business.
2830 Campus Way N Ste 620Lanham, MD 20706
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My son never got a chance to go to one class (Bowie, MD)...I signed my son up for a future session and before doing so checked with his doctor to ensure it would be okay, considering his history with ear infections. We got the go ahead and a month later was told, we should not pursue the class because he would potentially need tubes.I called KFS to see if they provided refunds in circumstances such as mine, which I was willing to provide doctor support and the first time I called, I was put on hold for literally 30 mins, so I hung up called back and then that same girl who had me on hold for 30 mins answers and with no apology proceeds to ask what I was calling for. I called back later to speak with Brandon (manager), per the girls, advise and he says, "no, but he will have a credit forever."I can accept that they do not do refunds, however I asked about transferring the "credit" to another student and he said "no, it's for your son". I asked, "If you are not losing out on money, why is it a big deal to transfer the credit?" He had no response and we ended the call with me saying "we have to agree to disagree with your silly policy of not transferring the credit". My son never got the opportunity to take a class, but from my first impressions and interactions, I would say avoid this "all about money" place. (Yelp should make a "no stars")
My son takes private lessons here and I love the 2 instructors he has had. Wish they offered make up sessions versus passes to family swim. I really saw what he learned while in the pool on vacation. As far as parties go the pool is a rental facility. I attended a party at the Waldorf location and it is the parents job to plan and manage their party.