I have always received excellent service from the Stride Rite in Bowie at the New Towne Shopping Center. There is always a bit of a wait when a child is involved in any consumer service, but I have never had to wait long at this Stride Rite. They don't just help one customer at a time, which can evolve into a frustrating wait-time, as other stores do; the Stride Rite staff multi-tasks and acknowledges your presence and assists you while the other parents are consulting with their children. The staff genuinely helps you, even over the phone (and that's hard to find). The only frustration that I've ever experienced was not being able to purchase the shoes I wanted because they didn't have the size that was needed, and they called several stores to help me locate them; you can't get better service from any other store in this area. I'm a faithful customer.