Kay Riley & Sons Flooring
96 N 500 W Ste Main, Bountiful, UT 84010
: (801) 292-5769
: (801) 292-8113
I've worked with Kay Riley and sons for years for my personal residence. I was very pleasantly surprised when I needed flooring for my rental property and I really needed inexpensive flooring. After all those years of working with them, I didn't realize that they have great pricing for entry-level flooring. I got value pricing for my rental with all of the great service I always get for the higher price-point flooring in my home.
They installed the carpet in our basement and did a fantastic job. They were wonderful to work with and did it all at a great value! Based on our experience I would recommend them to anyone for anything! These guys are the what you would want carpet people to be! Thanks again and you will have our business forever!
I have been impressed with the professional, yet approachable staff. Also, I was very impressed with the extended installation warranty. These installers work for Kay Riley's and have a long-lasting history with the company, which is the reason they can guarantee their quality. I have had my house recarpeted twice, had vinyl flooring done, and had tile in my bathroom by Kay Riley's and have always been incredibly pleased with the outcome. I appreciate their honest, hard-working approach to sales. Their first priority was my happiness.
I recently had some carpet replaced by Kay Riley and Sons in a home that I owned in Layton. What impressed me most was the fact that they tried to save me some dollars on some carpet that had received water damage in the basement. They suggested that they might be able to clean it with their carpeting cleaning service. I was totatlly impressed when the light colored carpet came out looking so good. That saved me many $$$$. They went on to replace the carpet up stairs, which added a new look and smell to the rooms. I was able to sell the home shortly after having this done. I feel like the people at Riley's really care and in this case saved me money. I would highly recommend this company to any one looking for carpet. RO
We have had an outstanding experiencing with replacing our carpet from start to finish.
The first time I stepped foot in the beautiful retail store I was warmly greeted by the staff. I had shopped around at several other furniture and flooring stores which I felt like I was being pushed and pressured into making a decision on carpet before I was really ready. I thought some of the big furniture and flooring stores would be able to get me the best deal, but that wasn't the case. I was treated like a friend from the sales people and they acted more like a consultant to make sure I understood all the differences between the carpet.
There were no extra hidden costs slapped on that I wasn't aware of until the last minute.
When the installer came to put the carpet in, he did a great job. I checked his work to make sure there were no flaws, and it was perfect. He worked for 12 hours straight on the first day so we could get our furniture back in the main areas of our house. I didn't see him take a single break.
I would highly recommend Kay Riley & Sons for anyone that is looking for any flooring needs they have.
Cant keep a schedule and a hack job. Save yourself the frustration and the money and go elsewhere. They should not consider themselves hardwood professionals. Even after several go'rounds with the owner, the quality was crap and the I cut them off after the 2nd chance to fix it....
The review below from Ms. Wood is a one sided review requires and deserves a response. And at this point city search doesn't support a response forum so here is the other side of the story. When we arrived at Ms. Woods house to measure and prepare an estimate to restore her old wood floor, there were boxes all over (they were moving) that concealed animal urine damage on the floor. Had we seen it or had it been pointed out, we would have appropriately informed her of an additional procedure and cost that requires removing and replacing urine damaged planks. When the installer showed up at the agreed time Ms. Wood said they were not ready and asked to reschedule. When they showed up on the second occasion she canceled again, zero notice both times. When this happens our installers go without work or pay for 1 -2 days. When the installer arrived the third time there was no one there. The door was opened and saw the damage, he assumed the home owner had decided not to replace the wood because she had not brought the issue to our attention hence it was not on the work order. He proceeded with the sand and finish process. When Ms. Wood returned to the home and saw the flaw, she called and I returned to inspect. In a good faith effort, we came back and replaced the area at no charge. We finished the job and thought we had addressed all concerns but Ms. Wood called at the time of billing to say that there were still unresolved issues. We offered to come out to take care of her concerns, but she would not allow us to come look or disclose what the issue was. After two attempts to further understand the issue it became apparent that Ms. Wood was not seeking resolution to a problem she said existed, she was seeking money. In spite of discounting her $1500.00 invoice by $750.00 and multiple requests to understand what issue was we were unsuccessful. Moral of the story. Mistakes happen, we work hard to fix any problems that occur. If you prefer to work with companies that bend over backwards to satisfy customers and follow up multiple times and offer solutions when problems arise. Please feel free to contact us. We have offered the same to Ms. Wood but she has been unwilling to even discuss the problem with us.
06/12/2008Provided by Citysearch -
I have worked very closely with Kay Riley and Sons and I know that they are an honest company. Most flooring stores will offer a lower price per square foot but they make up for the low price by over measuring, and then telling you that you need more product than you really do. Go with honesty and a group of people you can trust! It is worth it!