Import Specialists Auto Repair
6519 Arapahoe Rd, Boulder, CO 80303
Parking: Lot, Free
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I DO NOT RECOMMEND THIS PLACE! Long story short, they misdiagnosed the problem with my car, charged me over $2000 and didn't even fix the issue. The day after I got my car back from them, the car wouldn't even start with the motor seizing up. I contacted them to have the car towed back and at this point, Rob, told me that now it was a "catastrophic" event and the car was no longer good. They recommended that I get rid of the car. Things just didn't add up in my mind.
I had the car looked at by another mechanic who was able to properly diagnose the problem and fix it in a timely manner - now the car runs perfectly. I was told that this was a common problem with my make and model and anyone that works on these cars should be aware of this issue and competent enough to fix it properly. I was told that due to their inability to diagnose and fix the problem the first time, there was even more damage to the engine and that this could have been avoided. When I contacted them about their neglect and further damage to my car, Joe (the owner), laughed at me and stated it was my own fault.
These guys are incompetent, irresponsible and dishonest. I wish I would have never taken my business to them and hope you don't make the same mistake I did. Avoid the headache and loss of money.
07/07/2010Provided by Citysearch -
I have taken my 2002 Mazda to them for over a year now. I was referred to them by a friend of mine who is a retired mechanic. I have since taken my car to them for at least a half dozen repairs and they have always done a great job. They also are more than happy to work with my warranty company to get the repairs i need done quickly and at little cost to me.
Although i am overall extremely happy with their work, there are a few minor things i would point out that they could do better. First, any work, from brakes to transmission to oil changes takes them literally all day. The actual work does not take all day but with their consistent workload, there is rarely a time when i can get my vehicle out of there before around 5pm. Now i usually drop off my car in the morning and expect it back the same day in order to get to work the next day. If this is not a problem for you than this shouldn't bother you.
They rarely give you a call to let you know the work is done and your car is ready. So what, most repair shops/mechanics aren't reliable at call backs either in my experience.
3rd, They replaced the heat grids in my seats and (apparently while taking the seats in and out of the car) scratched the base board on the door up pretty severely (small gouges of plastic were taken out of the board) I did not ask them about it b/c i had just had ~$2000 worth of work done for $100 and didn't feel like making a fuss about it. No one but me has even noticed the scratches before i pointed them out.
Overall, 5 stars b/c the problems i have had with them are not uncommon for mechanics, and i can live with it in return for honest mechanics who know what they are doing.