Their response was great! Very timely and very quick to do a showing. Our shower was very friendly and answered our questions. However, the office staff were either rude (one was nice, one was very judgmental) or hesitant and not straight-forward in performing basic job tasks such as telling me the price of my apartment. Not able to give an anywhere near accurate quote for the utilities. I was disappointed. Don't rent with them if you can afford not to.