What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I am a new customer and I was pleased with the service. Angel's charged me $227 for a fuel injection system. It only took 2 days to get my car back. Another plus was that it is not far from my house. They have gained a customer for life.
These guys are fantastic!!!!!They can work magic, and are quick about it.I strongly recommend them to anyone in need of routine maintenance, or in need of serious repairs.Tom Chambers
I took my BMW X3 to Jimmy to have the window regulators replaced. I had noticed while driving by that E&J frequently had BMW's in their bays being repaired, so I felt confident that they could repair something as simple as a window regulator. I paid over $360 for this repair, picked my vehicle up, and the very next day...I rolled down the window to let a bee out of the window as I waited outside to pick my daughter up after school...I heard a snap. The window regulator was malfunctioning again. I went by the shop to ask Jimmy if he had issues replacing them, and told him that the driver side rear was broken again just one day later. He didn't offer to take a look at it to see what the issue was...nothing. I vowed to never use the passenger side rear...afraid that the same thing would happen, and you know? Months later...I came out of the grocery store and my back window was down? I never touched this window, which means that it's possible that I've paid this young man for a job that was never done properly. I was ROBBED!
Excellent customer service! Communication between service and customer is appreciated. Loaner car on a very busy day and prompt service!
Outstanding customer experience. Communication among all technicians, a loaner car on a very busy day, calls re: progress and estimates, and a new battery completed this experience. Many thanks Cory.
Con artists! If you don’t continue to lease and turn in a vehicle they will take you for every penny they can get. I was hit with a $1,000 service fee, which is obviously nothing more than ridiculous. I purchased lease protection that added over $800 to my overall lease cost. This was supposed to cover any and all repairs once turned in. Only when I contested the figure did the associate leave, speak with someone in the back, then return and say oh yeah, your tires are covered so that takes off $300. So if I had not contested they would have charged an extra $300. Not to mention they are trying to charge me 700 for an oil change. If all of this is not bad enough they also want an additional $5,000 for over mileage. They say if I lease a new vehicle they can forgive this completely but if not, it’s out of their hands. If they have the ability to forgive in one instance, they could work with me on the other. But the associate would not budge. I was not late on a single payment in 3 years and the car itself is in beautiful condition. I took very good care of my lease car and they won’t work with me on any of these ridiculous charges. The worst customer service I have received period!! Not to mention their absolute incompetence in the service department. I had tires changed and they scratched several of my wheels. I had a graphic added to the roof and they stepped all over the plastic door jam without any protection. I received my car with dirt all over the plastic. I was lucky they didn’t scratch it. I expect from a premium company like Mini Cooper a certain amount of professionalism and customer courtesy. This dealership lacks both. I will never lease from them again and likely will never lease from Mini Cooper. Thanks for turning away a loyal customer!!
Frankie Howell was extraordinary. She was wonderfully patient guide in working with my husband and me as we explored our needs and desires in a vehicle. She confidently directed us to a vehicle that meets our individual needs, no small feat! Her attentive listening and ability to comprehensively answer questions was really appreciated by us both. It feels like we’ve made a new friend in addition to purchasing a new car.
Rick and his team are very professional and have given us great service for our Volvo XC70 over the years. Their knowledge and experience is always refreshing. It is such a nice feeling to have a reliable, reasonable auto repair shop ready to help and answer questions when needed!
Promise me top notch service and did not repair my car took my money cussed me out and did not fix my car I would not recommend anybody to go there they gave me a headache very disrespectful had to let my car sit down there for hours and still didn't fix it like it was supposed to be spend $150 and still have the same problem with my car I will never go there again
BEST car repair service in Winston-Salem, honest and half cost of everyone else..........easy to work with.Freddy is the man!!!!! Always a pleasant experience, we own a business and have to have our work vehicles serviced frequently, they are amazing!!!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.