the store everyone here is talking about is the one at 400 Boylston. The owner is weird and things are done 'under the table there'. I bought shoes there before and I got a hand-written receipt... which makes you wonder considering it should be a nice store.My complaint however is from this morning- at the 711 Boylston street. The larger official Tannery store- I went in with Sorel boots, trying to exchange them for a size bigger, saying I got them as a gift. Apparently the store has no way of telling if something was purchased from them unless you show a bank statement or receipt. So I was told that I cannot exchange without proof of purchase from The Tannery even though I did not purchase it myself. Ok. If those are the rules it's fine. But the short, rude, and dismissive attitude in which this was said to me was unacceptable. I looked over and the price of the boots wasn't bad and I thought of maybe purchasing a different color then selling the ones I got on line... but the girl with black hair and those large geek-style vision glasses everyone is trying to pull off now was so rude that I left. I feel that stores in the Copley area, that look 'high-class' and fancy and sell only nice shoes Ugs, Toms, Sorel, and up should give service like a Coach store and others that charge in the $200-300 range per item. I prefer DSW anyway!
I've been a loyal customer for 20 years, but no more!!! I order Hush Puppies Upbeat (Bounce) walking shoe due to foot problems. The order I placed was Dec 14, 2012 and I STILL DON'T HAVE MY SHOES!!! They were allegedly delivered on Dec 19th via UPS; however, UPS didn't bother to get a signature and the shoes ended up being stolen, if they were ever delivered at all! UPS says file a complaint with Shoebuy, which I did. Shoebuy has been jerking me around for 2 MONTHS!!! Tonight I'm even told no action has been taken on the claim since UPS never bothered to contact me! ARE YOU KIDDING ME?! I'm about to file court papers to sue both UPS and Shoebuy for treble damages and I'm in the process of filing complaints with the Better Business Bureau, the media, Consumer Affairs in Mass, just for starters. Do yourselves a favor...STAY AWAY FROM THESE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!