The Massage School
63 Wareham St, Boston, MA 02118
Parking: Street, Free
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Below Average
By Appointment Only: Yes
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I've had some great massages and some disappointing ones there. However, I had a bad experience with a massage yesterday, enough so that a staff member (Mara) noticed and asked what she could do to help, and listened. She was great, she went above and beyond. On my way out, Scott, who runs the desk, asked if it was anything he should know about, so I gave him a summary. All I expected was an "I'm sorry you feel this way." Instead, he talked about the fact that they're students, you can't expect professionals, etc.
I thought he wanted to know why I was disappointed by the student, since he had asked. I told him as much, and he doubled down, elaborating on their lack of experience. Part of what had upset me was the student seeming very freaked out by the fact that I cried a little on the massage table. I had already told Scott this, and so when he went on about them not being experienced I said something like "I don't expect perfect professionalism, I just hoped for a little basic human kindness." He told me I was attacking his student's character (I didn't intend to, just to express concern about his behavior). He also suggested I get help for my issues (yes, I had cried in public, but that's not that uncommon in massage clients, and not really an appropriate thing to say in an already tense conversation with a stranger / customer). I told him I didn't know what to do because I liked the place but his behavior, more than the student's, concerned me.
Scott told me that I wasn't welcome back. I stood to leave but tried to restate why I was disappointed before I went. He interrupted me several times and and then physically escorted me out (not touching me, but walking close to me while angrily pointing). The whole interaction took maybe 3 to 5 minutes, the waiting room was empty and I wasn't aggressive. I am very sad to lose my favorite massage place, but I would not be returning, even if I were allowed. All I wanted was an "I'm sorry you had that experience."