Roto-Rooter Plumbing & Water Cleanup
50 Franklin St Ste 407, Boston, MA 02110
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TollFree: (800) 971-7686
Emergency Service: No
We can’t say enough about the service we received from Roto-Rooter. From the initial call with Annette to the on-site work repairs with Ron we were in great hands! They were extremely professional, knowledgeable and kind. Ron (technician #5592) was awesome and solved our problem in no time. We will be using Roto-Rooter for all of our plumbing and drain needs moving forward and will be sure to recommend it to anyone looking for those services.
1/28/2019 I was relieved, after suffering cold weather soft-clog related water damage from the third floor bathroom’s immense overflow down throught the three levels below it, through vents, ceiling fixtures as well as through the walls and ceilings in a few portions of the house, to have Scott and Joshua, Clean-Up Team Three out of Stoughton, MA, doing the removal of two portions of wall in the stairway of our 1895 Victorian house (which we have since updated—throughout 2014– without changing much). They made me feel just as easy while they removed a largish rectangle of ceiling on our second floor and disposed of the basement suite’s bathroom ceiling, wet all through, fallen in one piece on the floor. They also provided the state-of-the-art anti-microbial cleaning needed in that basement suite’s bathroom as well as moving items in the way of taking down sheetrock and cleaning up afterwards. They were thorough, efficient and willing, hard workers who were fun to confer with. Although, may it please fate that we never suffer water damage again—if we do, I will ask for Scott and Josh, Water Clean-Up Team Three out of Stoughton, MA. Furthermore, Roto-Rooter provided me with an excellent and supportive estimator in
Ken, who helped me figure out the prime cause of the damage, well as an energetic project manager,Michael Delaney,who not only came to consult with Team Three but will handle our homeowner’s insurance claim for us. The first-line phone call receivers and schedulers were also personable and understanding of the anxiety the event and its aftermath has on the affected homeowner.They truly got me three-quarters on my way back to normal in two days.
After a very long and stressful week, Ron (#5592) was just the person who we needed to help us in our time of need! He was friendly, professional, efficient, and left us in a much better place than we started! You wouldn’t have even known he was there. Extra points earned for not waking the sleeping infant upstairs! ;). Thank you!
Mike (#2388) was extremely professional. He arrived within the window promised and thoroughly explained what was involved in repairing the two issues I had. I felt confident that he had the expertise to do the job. He got to work quickly and snaked the pipe that was causing my washing machine to back up and not drain properly and fixed my dripping bathroom faucet. I would definitely call Roto-Rooter again, and would be thrilled to have Mike assigned to the job!
This evening our garbage disposal was not working and all the water in the sink was backed up so that we were unable to clean our dishes by hand or using the dishwasher. We called RotoRooter and Ralph (#2925) came all the way from Brockton at 11:00 pm! He snaked the line and fixed the problem. He was very knowledgeable, patient, tidy, and thorough. We had a very positive experience. Thank you very much Ralph.
Ron got here very quickly, and the customer service on the phone end was also very prompt. They gave me a window of 2-3 hours on a Sunday, but I got a call 10 minutes later that he was on his way. Had a major clog in my main drainage under kitchen sink, and he took care of it very quickly. Polite, quick, and the job was done. I'd call them again based on this experience.
I had an a amazing experience with Roto-Rooter- from the initial phone call setting up an appointment that worked for my schedule to my plumber, Ralph, getting a difficult drain unclogged.
When I initially called a local plumber he said it would take days for him to come out, and he might need to rip a hole in the ceiling to get to the pipe. I decided to call Roto-Rooter knowing that they had same day service, and back up their work.
I received a courtesy call a half-hour before the appointment, and Ralph assured me that he would be able to get the job done without needing to damage any other part of my house.
(On a side note I had attempted to do this myself with a Draino kit that came with a plastic snake to remove the clog. Huge Mistake! The plastic snake broke off inside my drain and I couldn't retrieve it. Luckily, Ralph got it out! I should have called Roto-Rooter at the first sign of a clog. Now I know who to call with any future plumbing concerns!)
We experienced a sewer drain clog, and called Roto-Rooter for an estimate. They offered a fair price for the service, compared to local plumbing companies. The tech for this job was very knowledgeable, and helpful, and knew exactly what the problem was and how to fix it. We were very satisfied with their service.
Bad service! No guarantee as promised. Technician was rude. Check around, there are more services out there than you thought. I won’t recommend Roto-Rooter.
My sewer drain backed up and I was desperate for help. Like anyone else, I turned to Roto-Rooter. Waited for 4 hrs to get a technician out, for the job. Assessed the situation, the first thing the technician told me was to clean the waste to the clean out, so he can work on it, if I want him to do the job. Off course I want to get it fixed, so I did. He got the drain to run, after couple of trials. He also sold me a gallon of Preventive Pipe Shield, only available from Roto-Rooter.
Two months later, my sewer backed up, again. I called the Roto-Rooter and was told I am still under 6-month guarantee. They sent the same technician out. The first thing he said was it was my fault that I did not cap the clean out, allowed sand to get in and clog the drain. I told him I temporary cover the open with plastic bag, I had not been able to get the contractor to put the cap in. I told him I did not believe it was sand clogging the drain. He insisted it was sand and got upset why I didn’t have Roto-Rooter put the cap on. He refused to do the job unless I pay for a new job. I refused to pay and he left. I called the office to dispute and was promised to have a manager call back. I never heard back from the office. I got ignored completely! I got the drain cleared out and I was right, it was not sand. It was old house with a lot of grease in the line.
Very professional and prompt service! I thought I was going to have to wait until the following morning to have a tech come out but someone was able to come out within an hour and fix my drain. He was persistent and exhausted all options so that he could fix my issue