Roto-Rooter Plumbing & Drain Services
50 Franklin St, Boston, MA 02110
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Emergency Service: No
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Service tech was prompt, professional, informative and had multiple options to solving the problem starting with the least costly. Was successful in finding a solution to the problem. Cleaned up after his work. Double and triple checked to ensure everything was working well before leaving. Explained best long term solutions. In a 4 hour window tech arrived 45 minutes from the time I placed call and was done with the job in an hour's time. Could not have had a better experience. Would call this company again.
I had an emergency with clogged drain in my toilet last late evening. I was looking for emergency services and came across Roto-Rooter.....I must tell I will never switch to any one else now except them. The technician Ron was very punctual, professional considerate and very knowledgable. I have kids in the house...he made sure to take off his shoes before walking down the basement and did a very neat and tidy work and cleaned up after the drain was de clogged. Very friendly... asked if I have a coupon to apply. I must say he was awesome....cannot ask for more. He saved the day!!
Dubious ripoff. They do not provide price estimates over the phone and because I'd hired them before with a favorable experience, I scheduled a visit. The plumber arrived and told me it would cost $420 to unclog a sink. They claim not to charge more for evening calls yet this is an outrageous price for simple work.
The time frame given was between 12:30-4:00 and Josh showed up about 2:30 so I was happy! He was very thorough in explaining the problem and used easy to understand language in addition to honesty about what it would cost. He said he would do the work today and went out right away to buy a new toilet. He took not very long at all and then apologized that it took so long! The old toilet was out and the old was in in about a half an hour. Josh didn't make a mess, gave a good price and was very professional. I would certainly call him again. Thanks Roto Rooter!
My water heater broke this morning (Friday). Roto Rooter yanked me around all day claiming i was next on the list from 9:30am until they called at 4pm to say they couldn't come until Saturday. Although they claim to have 24 hour emergency service, they don't. If they had just told me at 9:30am that they couldn't come, I would have called someone else and not had to miss a full day of work. They get one star because the first woman i spoke with helped me find the valve to turn the water off.
Gilbert saved the day! He was knowledgeable, courteous, and informative. .Gilbert was also very conscientious about his work. I also appreciated the senior citizen discount, every little bit helps. I called at 9:30 and he was here at 12:30. The company stood by their word and called me 30 minutes before arrival. Thank you.