Pawsh Dog Boutique
31 Gloucester St, Boston, MA 02115
TollFree: (855) 764-7661
No one is perfect, and it's important as business owners that we avoid operation based on our feelings, and instead that we do things professionally.
I have been going to Pawsh Dog Boutique Boston since my Dog Teddy was a puppy, about 7 years. When I first got him he wore a little ponytail, and later on when he got a little older I had his hair cut shorter into a puppy cut, so that he would be more comfortable, and not have to wear a tight ponytail day in and day out.
There was quite a lot of turnover at Pawsh dog Boutique. I think the longest I ever had the same groomer was maybe a year. Each time that I would get someone different it would take a few times to get the haircut right. I didn't get upset, I just kept sending in Teddy (and then his sister Lola) with a photo of each of them, so that the groomer would see how they wanted it.
Last summer, I found out about something called a crate dryer (it's a cage that groomers close dogs into that dries the dog, and it had been outlawed in many states. Not Massachusetts yet, but hopefully soon. There have been many injuries and deaths from crate dryers, so I called Pawsh Dog Boutique Boston to make sure that they don't use one. They told me that they did….sometimes. I asked them please never, ever to put either of my dogs into one, and told them that I would pay extra to have them dry both of them by hand.
The last time I brought the dogs into Pawsh, the groomer didn't do the cut as I had shown in the picture, so thinking that it wasn't a big deal at all, I asked if they could cut a little more off. I popped into the Boutique, and the owners wife was pretty unfriendly and said that maybe I should go to another place for my dog grooming. She said that the groomer didn't want to groom my dogs anymore because she doesn't like to have to make all of the changes.
Here is a link to another person who just had the same experience: http://www.yelp.com/biz/pawsh-dog-boutique-and-salon-boston?hrid=e1L8ObxQjmBm8h4d-BGDww
It was a big learning experience for me because: I think it's important to treat clients respectfully, and if they come to you asking for a change ( and it was possible to achieve that result in the first place) it's important to value them, and to complete the work for which you were paid. I also think that sometimes businesses that have rapid employee turnover such as Pawsh become a little afraid of their employees and do some things that are not in the best interest of their business. I get emails every week from Pawsh Dog Boutique Boston because they are running a contest to try to get votes to win Best of Boston and they are offering incentives for people to vote. All I can think when I see this is…..why not actually just be the best? Be consistent with your haircuts, treat your clients with respect, and do the best job. To me, that is the only way that they will win. I wouldn't bring my dog to Pawsh Dog Boutique Boston, because they treated me poorly, and so I would not be able to trust them to treat my dog with care. Just my thought for the day.
01/12/2010Provided by Citysearch -
I have an adorable Yorkie named Teddy, who was getting the worst haircuts before Pawsh and Suzanne....think Dumb and Dumber, but for dogs.... A friend told me about Pawsh and I am so happy. I drop Teddy off, go and run a few errands on Newbury Street....and when I pick him up a short time later he looks perfect....clean and happy, and may I say perfectly coiffed? xoxo Meg