65 Charles St Ste 4, Boston, MA 02114Add Hours
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04/15/2010Provided by Citysearch -
I bought a beautiful and comfortable pair of soft, leather, brown and green driving moccasins for a trip I am taking to Italy. On that day (3/10/10), I encountered two very nice gentlemen and purchased the shoes for $159. 00.
Yesterday (4/14/10), with shoes in hand, and a HOLE in one of the shoes, I returned to the Charles St. store. I had been wearing the pretty shoes on some weekends and sometimes to and from work (where I change into other shoes since I work in an operating room). I did not wear these shoes exclusively.
Unfortunately , the person at the store Wednesday said there was nothing he could do since the wear was on the toe, not on a seam!!!!!! I have worn shoes for DECADES and never have I had a hole in my shoe with one month of intermittent wear.
I am disappointed in the shoe, and the lack of any attempt by the clerk at the store to rectify the problem. I will not buy any more shoes at the store, and I will share my story.
04/08/2009Provided by Citysearch -
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They also sit down with you and take care of you.
09/01/2007Provided by Citysearch -
I have shopped at Nahas Shoes several times and every time it is a pleasure!! The staff are eager to help and the shoe selection is wonderful!! I have referred many of my friends to shop there and they always leave happy!! In my opinion- Nahas is the best shoe store around.
07/07/2007Provided by Citysearch -
I spent 89$ on a pair of shoes at this store. The salesman asked me if I wanted the box or not as I was paying. I said no- why carry it, seeing as he was offering to take it?
I had the shoes for a week and nver wore them- they just weren't ""me"". I had let the guy talk me into buying them. I still had the receipt which said ""store credit only"" on it, so i figured I was out the 89$ but I could probably find another pair of shoes there I would like.
When I went to exchange them I was told by the same guy who sold them to me that I couldn't return them because I didn't have the original box. I wasn't given a good reason why. They must have tons of shoe boxes around there! I was just told that I ""should have known"" I would need the box. And that no place would take things back without the original packaging. So, not only was I out the 89$, I was insulted to boot. (Pun not intended!)
I once saw a clerk at Pottery Barn let somebody return a 5 year old used desk because the guy still ahd the receipt.
Now that is customer service. No wonder Nahas has...two stores? And Pottery Barn has hundreds!!