In mybook® Travel Collection (edit)

Added to your travel collection.
Removed from mybook!

We took this business out of your travel collection.

General Info
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience.
BBB Rating
BBB Rating and Accreditation information may be delayed up to a week.

Regular Hours

Extra Phones

Phone: (617) 421-4970

Phone: (617) 421-4919

Phone: (617) 421-4960

Phone: (617) 861-9000

Phone: (617) 536-5301

TollFree: (800) 225-7676

Toll Free: (800) 225-7676

TollFree: (800) 653-9734

Payment method
discover, master card, visa, diners club, all major credit cards, amex, debit
Price Range
Prudential - St. Botolph, Back Bay, Back Bay East
Hotel Dining

THE LENOX - Back Bay Boston

The Lenox Hotel

Hotel Lenox

Lenox Hotel LLC

Other Email

Hotels, Corporate Lodging, Lodging, Motels, Convention Services & Facilities, Banquet Halls & Reception Facilities, Restaurants
Other Information

Parking: Valet

Wi-Fi: Free


No coupons available


Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!



Provided by Citysearch - 
Unbelievable is all I can say about

Unbelievable is all I can say about this place. The customer service in this Hotel is THE BEST!!. My husband & I have stayed here on more than one occasion & have not been disappointed. I highly recommend staying here & I can honestly say I will never stay anywhere else.



Provided by Citysearch - 
My new home when in Boston

As soon as we walked into the hotel..the clean smell was amazing. The employees go out of their way to make you feel special and answer any questions you have about their city. There are a lot of nice little touches as well...great coffee service in the AM in the lobby followed by hot chocolate/chocolate chip cookie service in the afternoon. The workout room was perfect if you wanted to blow off steam and they even have a cooler full of bottled water for free in the room. The Aveda bath products were also a great touch!

The area is perfect for shopping or browsing the city. The subway is accessible within a block and cheap if you buy a pass...we used the subway to go EVERYWHERE! Can't wait to return..nicest people we have met any place!



Provided by Citysearch - 
Amazing Service and Staff

I planned this trip for my husband as a surprise before our first baby comes in January. I work in the Hotel industry and found myself taking notes about how to improve my 4 star property through stealing ideas from the staff of the Lenox.

Upon arrival, valet was prompt, quick and informational. Led us into the front desk for our check in. The front desk staff answered all of my questions, pointed me to great restaurants, shopping ect. Asked if I needed anything special and why I was visiting Boston. I felt like family! We walked into our room and immediately, the phone was ringing to see if ""everything was to our liking"". I had prearranged for sparkingling cidar and chocolate covered strawberries to be delievered and they were waiting for us!

The room was a handicapp accessible room (which we didn't need) but enjoyed the space! The view...there wasn't one, but that was not on our list of important details. The bathroom was VERY spacious and clean. The only little problem...the sink counter space is way to small to put any of your toiletries on. If that's all I have to complain about, then it was a perfect stay.

The conceirge knows his stuff and doesn't hesitate to reccommend places to eat, shop ect. Also, the manager on duty in the lobby greets EVERYONE with personal contact of a hello, nod, smile or a question about their stay.

Perfect location for the Hotel, as we walked all over the city. Close to Newbury, Fenway, and if you're up to is, Faneuill Hall. I would absolutely go back to this hotel!!



Provided by Citysearch - 
Charming with great location

My wife and I stayed at the Lenox for one night for our anniversary. We know Boston well and wanted to try it for its great location. We were very pleasantly surprised. The staff is super friendly and helpful. The hotel, while older, is very clean and comfortable ... and the location is as good as it gets. Our room was fairly small but comfortable with a small bathroom but nice shower. Flat screen TV and wireless internet were nice touches.



Provided by Citysearch - 
Great place for a wedding

I got married at The Lenox last fall and feel the need to rave about my experience.
Everything was great and beautifully decorated.
The coordinator, KrisTina, was awesome as well as all the other staff that particpated from the bellman to the man at the front desk, the servers, coordinator...everyone!
The food and service was EXCELLENT. Everything truly exceeded my expections. The wedding suite was gorgeous.
I am still hearing raves from friends and family who attended. A lot of out of town guests stayed at the hotel and all agreed that it was well worth what you pay.
The Lenox is located in a great part of Back Bay near shopping and restaurants and has several on sight bars that were great as well.



Provided by Citysearch - 
Exceeded my expectations - fabulous charming hotel in Boston's Back Bay!

I recently stayed at the Lenox Hotel in Boston and I have to say that the stay far exceeded my expectations! The lobby was recently renovated and was absolutely stunning - from the moment I arrived the staff was friendly and helpful. The guest room was much larger than expected and looked newly renovated - and to my surprise I had a working fireplace that was quite romantic! Located in Back Bay the hotel is near Newbury Street and the Copley Place mall, plenty of shopping opportunity and lots of restaurants to choose from - although we did have dinner in Azure and it was probably one of the best meals I've ever had! Every level and aspect of our stay was perfect and I've already recommended to several family members and friends!



Provided by Citysearch - 

I stayed here all expenses paid while being flown in to the city for an interview. I'd say that it is probably a place I can't afford but it was pampering. The concierge was also a big help in getting advice, opening doors and stopping cabs during snow storms.



Provided by Citysearch - 
EXPENSIVE but so very worth it

The Lenox is not an economical stay for sure but it's very much worth the expense. The rooms are well maintained and appointed, no missing amenities, and you will find the staff not only friendly but especially helpful. The concierge desk at any hour is the place to stop for suggestions, ideas. Whether you are a first time visitor to the city or you've been there often, the concierges there always have great suggestions and little unknown to the general public nuggets that will make your trip that much more pleasant.



Provided by Citysearch - 
Like Coming Home

My parents stay at the Lenox everytime they come to visit in Boston and they LOVE it. Won't stay anywhere else. If you like a fairly traditional ambiance, you'll love it here...I think my Mom likes it because it reminds her of her own home...antiques, cozy and very historic/traditional decor. The staff is usually very nice, although sometimes the front desk can have a bit of an attitude. No question about it, this is a great place to stay. City Bar and Solas are great bars and have very different atmospheres, so there is something for everyone here.



Provided by Citysearch - 

We got a large corner room with a fireplace and extremely comfortable beds. The room was so quiet I thought we were the only ones there. The staff was very curtious and restaurants were great. Plus, you can't beat that location. I would stay there again.