517 Columbus Ave, Boston, MA 02118
Be the first to add a photo!
06/07/2005Provided by Citysearch -
I used to order from Cafe Amsterdam a minimum of 2 times per week, today I made an order and they brought me the wrong sandwich, when I asked the guy to exchange it he went off the deep end, I was yelled at, told not to ever call them again and hung up on. This surprised me especially because of the friendly manner I used to make the complaint (I dont like to anger the people making my food). He would not exchange my sandwich, or agree to decide on having a misunderstanding, I was blamed and told I was a liar. I am surprised they would say that to someone who orders so often. I am disappointed, but most of all shocked at how rude and mean they were. Good sandwiches but scary and borderline psychotic staff, stay awaynot worth it.
12/02/2004Provided by Citysearch -
My company orders from Amsterdam all the time and recently their manner in handling problems that arise has been absolutely unacceptable. They have made mistakes on 2 orders and when we have called to resolve them, the employees there have literally argued with our employees! When one of my colleagues questioned why they didn't grill her tuna melt, she got a response of, ""what do you run a restaurant now?"" I thought that restaurants were interested in keeping their customers happy...not upsetting them. Amsterdam Cafe needs a lesson in customer service and manners!