The food is always great at BWW, however, at this location the service was awful!!!! We were seated right away since the place was not that busy it was Sunday 06/06/2015 12:30pm. Then the table next to us got seated and got their drink order taken( our drink order wasn't taken till 20 min after we were seated) then our order was taken 10 mins later( that's when our drinks finally arrived) by time our food came out (at 1:47pm) the table next to us had eaten paid and another party was already seated!!! To top it off I saw a woman 2 tables down get up and get her table drink refills, and the manager.....standing in a corner watching the TV !!! I had never been to a BWW that had bad service( I'm from Oklahoma City) this was very disappointing!!!!
Prior to this, my experience with Zaxby's was in Kentucky. There, you got nice sized pieces of chicken for your money and if you ordered 20 pieces, you could choose your flavors and still pay the 20 piece price. However, this is not the case in Bossier. Here, if you want different flavors, you're charged for the 5 or 10 piece price. The 'boneless wings' are little nuggets. And you do not get the toast with every order, the way you did before. Apparently, Zaxby's is getting cheap, because in my experience, you get less for more money. Not really worth it now, to me. I gave three stars, because the food still tastes pretty good and the staff was friendly.
Food is great, but service is terrible. Staff is extremely rude. Have been several times with same result. Girl behind register would not even achknowledge I was there until she was finished texting and talking to other girl behind counter. Rude on the phone and rude in person. It's no wonder they are going out of business.
This is one of the most authentic Mexican restaurants I've had the pleasure of eating at...being my family and I are from New Mexico. Excellent...