2951 E Texas St Ste E, Bossier City, LA 71111
Fax: (318) 742-0401
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I take no pleasure in giving negative reviews, but sometimes bad reviews are earned and I'd be negligent not to say anything. Such is the case with this...
***Completely Incompetent Pharmacy***
I was on vacation in LA and needed a specially compounded prescription because, unfortunatley, I hadn't brought enough capsules from home. I called my Dr. in AZ and had a prescription sent to this Benzer location on a Monday morning.
I called Benzer before 9 AM that same Monday and gave them everything they needed to send the prescription to me in NOLA, the address, room number, credit card, phone number, everything!
Tuesday I followed up, reconfirmed the address...not ready.
Wednesday 3:30 PM called to follow up, not ready but "they'll try" to get it out because I'm leaving Friday. I asked her to call me to confirm if they could get it out.
An hour later someone called, but I didn't hear the phone. The message was "we close in 30 minutes call to confirm where you want the prescription sent."
THEY ALREADY HAD THE INFORMATION FOR THREE DAYS AND I HAD CONFIRMED THE ADDRESS TWO TIMES!
The end part of my trip was severaly compromised without the medication.
I just wish someone had used common sense, read the infromation that I gave them and sent out the prescription before it was too late.
I was disappointed and really angry that I took the time to make sure they had everything they needed right off the bat and they couldn't follow through. Luckily, I have access to much better pharmacies in AZ.
And now I see that the prescription was charged to me even though I never got it! Apparently it was EASY to get my credit card correct, but too hard to read the damn address where to send it!