Horseshoe Bossier City
711 Horseshoe Blvd, Bossier City, LA 71111
Wheelchair Accessible: Yes
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Horseshoe We paid 375$+ to stay There. Me my husband, & 3daughters. Last night order rm service. amounted $80 4plates. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that we used as a plate. Which means dishes not properly cleaned. Took off the poppers That were sitting on top of that mint. We all quit eating and I called the number I ordered the food frm. They called back 3x, which the 3 was the manger. Why does it take me explaining the situation 3x for someone to be sent up to our rm then sent someone else not a manager. I had to explain Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. mgr" Tate I quote ' your wife a b** hung up on me' He put his fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. He was let back in 45 mins later he returns. by this time Im beyond heated with the way we are treated. Not to mention the hundreds and dollars we played for hours at your casino. I go down cause I need to speak to a mgr! Then again security is following us. what reason we hold no threat to your casino, cause our race (Hispanic?). ten of your security followed us now we are being harassed!!!! I will post this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. as we're getting ready to checkout get a knock at the door. A woman said was sent by higher up apologized. the situation should have never happen & or escalated to that. Gave $25 buffet/ $20 slot. No thk u! I had 2 free buffet frm our rewards cards, if you wanted to make it up it wasn't just 1 plate you took back 4 as there was 5 of us. 20$ slot no thank you we play black jack! Oh & 2hour extended stay. this is how you repay your customers don't knock at our door THE NEXT DAY!
The very best beds you ever slept on, great service, wonderful help, large clean rooms, great food.....who could ask for more? Well, maybe a rich uncle to "loan" you a couple of bucks so you could play longer. The only place me & my Mom even consider when we are running away for a few days. Great fun! (And my Mom is 88!)
Love Love Love this Hotel and Casino. I was there about 8 months ago and cant even begin to tell you how great a place it was. Everyone very friendly and the rooms were so very nice, and the best part of all.------THE BEDS. pillow top mattress and so heavenly did not want to get out of bed the next day. The best night sleep I have ever had.
My husband and I are going back this coming weekend for 3 days, just cant wait.
Keep up the good work Horseshoe !! see on Sunday